CFM made do for years with a legacy phone system and a standard telecom service plan. But Scott Hemme, the company’s Director of Information Systems and Data Quality, explains that in recent years a couple of factors changed the company’s views on its aging on-prem system.
The first issue was the company’s growth. CFM has always operated as a lean organization, but the company’s increasing success led to mergers with other companies and a growing staff. “We were outgrowing our offices, and we wanted to equip our employees with the tools they’d need to work remotely,” Scott recalls. One of those tools was a communications solution that would transition seamlessly from the office, to an employee’s home, and to the road.
CFM also wanted to create a single companywide communications environment—one that would make it easy for all employees to reach each other no matter where they were or what devices they had handy. But as Scott explains: “That was getting more difficult, because each time we merged with a new company we were taking on a different phone system.”
After researching the available options, Scott’s technical team at CFM decided a work-from-anywhere cloud communications system made the most sense in terms of functionality, mobility, and affordability.