As it turned out, though, the disaster that eventually forced AmCap Insurance’s entire staff to vacate the company’s offices and work from home was not a hurricane—it was a pandemic.
But as Florida’s shelter-in-place orders were issued in response to COVID-19, and AmCap Insurance had to close its offices, the employees found they already had all of the communication tools they needed to keep doing their jobs.
The company’s sales reps, for example, can use the RingCentral app to make and take business calls from their laptops or even their own smartphones. And using RingCentral’s integration with Salesforce, these reps can even record and then save these calls in their Salesforce account for record-keeping and review later.
“We’re also using RingCentral Meetings every day to run video calls,” Stacia explains. “That’s been great both for internal team collaboration and also for helping us stay connected to our clients.”
The company used to subscribe to a separate online faxing service, which charged them every month for each line. “Now—just like all of the other communications services we’re using every day—it’s included with RingCentral.”