Call forwarding as part of RingCentral MVP™
- Automatically forward phone calls to any phone number, such as your office, home, or even a personal mobile number, to ensure your calls always get answered.
- Forward calls to any extension, phone number, group, or department simultaneously or sequentially.
- You can specify the number of times each phone rings before the calls get forwarded to the assigned telephone number.
What is Call Forwarding?
The Benefits of Call Forwarding (What does call forwarding do?)
Eliminate missed calls and ensure all calls are answered
Offer a better caller experience
Easily forward any incoming call to an extension, business phone number, or even your phone number, so you don't keep your callers waiting. When you're not available to pick up the call, you can transfer the call to your colleague or assistant and ensure that each call is answered and served.
Makes it easy for employees to travel
Travel is part of work for most employees. However, calls can still come even while you're driving, while on a plane, or even during a commute. That's why a call forwarding service is relevant. Even if you have incoming calls, you can configure your call forwarding settings to redirect them to your mobile phone or to a colleague, so you can travel with ease without worrying about missed calls.
Gives small businesses an opportunity to scale
Have better after-hours coverage
Call Forwarding Options: How to Use Call Forwarding
Call forwarding can be used in many instances. It helps manage your incoming calls, and instead of missing calls, you can configure your settings to redirect them to a colleague or to voicemail so you can respond to them later. The following are call-forwarding options you can use to better manage your incoming calls.
Always Call Forward
Selective Call Forwarding
Call Forward When Busy
Call Forwarding When Unanswered
Advanced Call Forwarding
Call Forward When Unreachable
Why Choose RingCentral as Your Call Forwarding Service
All-in-one cloud communications
Manage your calls via the RingCentral App on your mobile device, desktop, laptop, or desk phone, anytime, anywhere.
Advanced Virtual Phone System Features
RingCentral leverages virtual PBX technology–auto attendant, advanced call routing, and virtual extensions, minus the need to for expensive hardware.
International Phone Services
Analytics & Reporting
Call forwarding FAQs
To set up call forwarding, you can use an administrator or a user account. For an admin account, you need to sign in to your RingCentral account, access your profile for the navigation path in the Admin Portal, navigate to Users > Manage Users, select the extension to configure, then Call Forwarding and Voicemail. Meanwhile, for a user account, go to Settings, then Call Forwarding and Voicemail.
For this feature, you can set up how you'd like to answer calls during work hours for Incoming Calls. You can also rearrange which business phone number to receive the call first and form your own Ring Group. You can set them up in two: ring in order or ring at once. For ring in order, the system will forward the calls to the numbers to your preferred order, as you can have as many as ten numbers to forward your calls to. On the other hand, for the ring at once, you can forward all incoming calls to all assigned numbers simultaneously.
With RingCentral, you can configure a different way on how your call forwarding service can handle after-office hours. To configure, visit "Setting up your call forwarding for after work hours" so you can access the controls.
Because we understand there are specific instances where you need to make a special rule, here comes Custom Rules. You can use this when you have a one-time unique arrangement, which will be activated each time that requirement occurs. To activate, check out "Configuring your custom Answering Rules" for more information.
You could configure Settings and make your Incoming Call Information to provide details about the received inbound call, even if it was forwarded to a user extension. But if you want to activate the transfer of a live call from phone to phone without any interruption to the call, head to the Call Flip settings.
Sign up for a demo to get a detailed walkthrough on how to set up your call forwarding today.
If needed, you can add up to 10 forwarding numbers for each extension assigned. You can also configure for these numbers to ring sequentially (Ring in order) or simultaneously (Ring at once).
As RingCentral can be easily accessed via your phone app, you can change the settings at any time using your smartphone, tablet, or computer. You can set up and change your own phone number's call forwarding rules or for entire departments in just a few clicks. Users can also configure individual forwarding rules to suit their work habits and schedules. For example, you can temporarily bypass your regular settings to forward your calls to a new number and then select your previous settings to switch back during holidays, vacations, or special events.
There can be two ways how callers experience a call forward. When activated, the Auto-Receptionist will ask the caller to state their name so that the receiver can hear the caller's name first. Otherwise, the general set-up callers will hear the company greeting or, for direct numbers, the individual's greeting. Then the RingCentral Auto-Receptionist will ask callers to hold while the call is connected.
Yes, you can. To forward calls to an external number, you need to log in to your account, go to the Work Hours Tab, and click the "Add Number or Coworker" under the Name column. Input the desired number or coworker to forward the calls, click the toggle on, and click save.
Yes. Call forwarding lets you send calls to any international number using RingCentral's low international rates. We offer unified and secure cloud communications solutions with global PBX services in most countries, including international phone numbers in over 100 countries. This is budget-friendly regional and international calling plans and service localization in 18 languages.
Call forwarding and simultaneous ring are connected in terms of function but not synonymous. Call forwarding is a feature of call management where incoming calls are forwarded to a specific number or department once the receiver of the incoming call is unavailable. On the other hand, a simultaneous ring is a type of call forwarding, wherein if inbound calls are flocking a phone number and can't be answered by the receiver, then it's directed to other phone numbers assigned to handle the influx of calls, all at the same time. With RingCentral, the simultaneous ring function is called "Ring all at once."