cloud phone  •  Calling and Mobility

Call Routing and Answering Rules

Get advanced call routing capabilities and a wide range of options for your company number, extensions, and departments.

Benefits of Answering Rules

  • Create and manage answering rules any time from any web-enabled computer or device.
  • Use custom answering rules to have family members or important clients forwarded directly to a personal cell phone; direct all other calls to office phones or voicemail.
  • Have calls automatically forwarded to any phone in the world.
  • Customize days and hours of operation with specific routing rules and greetings.
  • Give each employee and department their own business hours and create unique answering rules as needed.
  • Play custom greetings during specified date ranges, for holidays, vacations, and special events.
  • Set after-hours rules to route calls to a home phone number, directly to voicemail, or elsewhere, or any number.
  • Routing schedule allows calls to your sales department to transfer to one agent on Mondays and Wednesdays, and to another agent the rest of the week.
  • Apply different rules to different numbers if your company has more than one RingCentral number.
  • Useful for maintaining multiple company names, or to track individual marketing campaigns.

Answering Rules - FAQs

  • Yes. You can record multiple greetings and have the system play your greetings on a day and time schedule.
  • Yes. You can change your forwarding options according to the day of the week and time of the day.
  • Yes. You can allow certain contacts to get through to your RingCentral number during vacations, off-hours, or any time of day or night. Another rule can be configured to simultaneously send all other callers to voicemail or to another phone number, such as a business partner’s number.

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