RINGCENTRAL FOR LOCAL UK COUNCILS

Introducing the modern council

Strengthen connections and clear the way for greater collaboration, problem solving, and benefit sharing.
An illustration of a man with a laptop
An illustration of a man with a laptop

Modernise communications. Improve service delivery.

Message

Stay in touch with staff, record conversations, and comment in real-time for instant teamwork.

Video

Run virtual meetings and all-hands roundtables over HD video. Join with a click via a web browser (no downloads needed).

Phone

Set up a highly secure government phone system to support citizens and staff. Save money with budget-friendly digital solutions.

Contact Centre

Start conversations with citizens across multiple touchpoints like voice, chat, SMS, social media, or email.

The digitally empowered citizen is here

Our communities have gone digital and prefer to consume information, make purchases, and interact with each other online.
42%

will try new digital services from local governments1

48%

want a simpler and cleaner experience from local government digital services1

25%

expect local government to update their digital services on a daily basis1

DIGITAL CITIZEN SERVICES

Connect like everyone’s in the same room

Bring your staff together in one secure digital workspace—no matter where they are or what device they’re on.

Welcome your staff to HD video meetings, audio conferencing, team messaging, eFax, file sharing, task management and more.

Continue messaging threads when offline, ensuring no missed messages, projects or deliverables.

Collaborate in real-time with a whole host of digital features. Record and save every session so staff can catch up on what they missed.

Manage everything in one place and easily collaborate across different teams and departments.

A man attending a group video meeting
A woman on a phone call
BUDGET-FRIENDLY

Enjoy cost effective digital solutions

Reduce your telecoms total cost of ownership while meeting your modernisation goals.

Make small monthly predictable payments or allocate it all to your CapEx budget, you decide.

Moving from an on-premises phone system to a cloud phone system has a lot of upfront savings. Read about how customers save 40% on average when migrating to RingCentral.

Pay only for what you use, no more. Get built-in flexibility so you can instantly add or remove subscriptions.

OMNICHANNEL CUSTOMER ENGAGEMENT

Connect with your local community where they are

Engage with residents on their channel of choice with integrated contact centre technology.

Set up personalised voice messages and an auto-receptionist to route calls to the right person, at the right time.

Allow community members to connect via social media, chat, email, voice or fax.

Keep everyone in the loop with instant community announcements on social media and email.

Guide conversations with call scripting and evaluate community responses and agent performance using real-time analytics.

Two people working on a project
Protect client-doctor confidentiality with secured RingCentral video meetings
SECURE AND PRIVATE

Keep your residents’ information safe

RingCentral protects all your information and conversations with UK government-compliant data centres and seven layers of comprehensive security built right in.
Microsoft Teams logo
Microsoft Office logo
Microsoft Dynamics 365 logo
Salesforce logo
Google logo
INTEGRATIONS

Connect all your mission-critical tools, no coding needed

Integrate RingCentral with hundreds of tools that you rely on everyday like Microsoft Teams, Outlook, Office 365, Skype for Business, Dynamics, Salesforce, Google Chrome, G Suite, Oracle etc. Looking for a custom integration? We’ve got you covered—build your own with our open APIs.

MIGRATION TO THE CLOUD

We’ll hold your hand every step of the way

Implementation doesn’t need to be disruptive. We’re here to make migration seamless.

Rest assured your journey to the cloud is being handled by experts in the field with end-to-end migration support paths.

Onboarding staff and their devices need not be a chore. Our comprehensive on-demand self-serve training lets your staff get back to work quickly.

A man sending a message via the RingCentral app
Crown Commercial Service logo
HM Government G-Cloud Supplier logo
PROCUREMENT

Government procurement frameworks to ease your process

RingCentral UK is compliant on Network Services 2 (RM3808), the G-Cloud Framework and is listed In the UK government’s digital marketplace.

RingCentral is committed to helping our local community leaders keep the UK connected, secure, and productive through the crisis and beyond.

Steve Rafferty, UK Country Leader, RingCentral

Ebook: The Modern Council eBook
EBOOK
The modern council eBook
Blog: How UCaaS can save local councils money