1. General Terms
Priority Support will be provided as a 24x7 service in US & Canada.
2. “Holidays,” During regional holidays, premium support services will be available.
3. Customer Responsibilitie
3.1. Customer Support Cases and Escalation Management
b. In all cases, Dedicated Customer Contacts will provide reasonable detail surrounding the issue when opening any Support Case, to enable RingCentral to understand the nature and extent of Customer’s issues with the RingCentral Services. Customer will reasonably cooperate with RingCentral as needed.
c. Customer acknowledges that effective troubleshooting and root-cause identification may require Customer to work jointly with RingCentral Support.
d. Customer agrees to reasonably assist by providing technical resources in these where necessary.