AI Representative (AIR Pro)

 
Availability: RingCentral Direct customers in the United States, Canada, and Australia
 
 
Service Overview:
 
AIR Pro is an agentic AI platform designed for deploying conversational AI agents for Customer Experience (CX) and Employee Experience (EX) use cases. The Service empowers anyone to build, deploy, and manage powerful AI agents with no/low code, enabling Customer to instantly unlock AI-driven innovation.
 
Tools Available in AIR Pro:
 
  • Agent Studio & Skill Templates
  • Integrations & data connectors catalog
  • Configure agent (personality, tone, languages)
  • Configurable policy engine (e.g. session/request rules; fall-back rules)
  • Multi-language with autoswitching
  • Set your own company policies & agent guardrails
  • Admin Assist (Draft / Improve For Me)
  • Knowledge Hub - manage what information your agent accesses
    • Internal knowledge (company resources/playbooks/articles/ etc)
    • External knowledge (websites)
  • Live agent transfer
  • Access control
  • Platform supports privacy & security certifications (PHI, PII redaction)
  • Channels (voice, SMS*, digital)
  • Debugging (No Code, APIs), Analytics (conversation, ROI)
*SMS available in US and Canada, only. SMS requires registration and approval of campaigns by The Campaign Registry.
 
Billing 
 
Usage is measured in “sessions” which are billed as AI Session – Voice and AI Session – Digital, respectively. Please review the current RingCentral AI Session Rates for more information about session pricing.  AI Session bundles are available for purchase and expire at the end of the billing period.
 
Usage is the combined total use of the Service, whether initiated by Customer, its End User, or third-parties which Customer has allowed to access the Services (i.e. an integrated platform, such as a CRM, or a systems integrator who has built agents in AIR Pro, for Customer).
 
Product implementation and support are available for a separate cost, from RingCentral.
 
Additional Terms
 
Customer may elect to connect the Services to a variety of different business services (e.g. records management software, ticketing systems, etc).  It is Customer’s responsibility to ensure proper agent configuration and to control access and/or permissions necessary to function with these third-party services.
 
Customer is liable for, and will indemnify RingCentral against, any adverse outcomes resulting from (1) Customer’s use of the Services (including use by connected third-parties, such as a CRM, or systems integrator, etc), (2) operation of any agents built by Customer, and (3) customization of template agents, or creation of new agents. RingCentral will have no liability for any claims, complaints, fines or adverse actions for any such result.
 
The RingCental AUP applies to use and behavior of any AI agents in Customer’s Account.  RingCentral may suspend or terminate any Customer Account which is found to be violating the AUP.