Moving to the cloud will allow you to use mobiles, laptops, and tablets as fully functioning business phones, but you may need to update your desktop phones if you want them to remain part of your setup.
Moving to the cloud can help reduce the cost of your telephony, but be careful: some providers charge for additional services that others include. When comparing providers, it’s important to know your business needs.
What about mobile?
A VoIP phone system can offer huge benefits for businesses with remote workers. Forwarding calls to mobile phones is a standard feature, but do they offer a full-featured mobile app that allows users access to faxes, advanced voicemail, and even call recording? If you need more than simple call forwarding, make sure you choose a VoIP provider that is fully invested in a complete experience for mobile users.
Will it work with the apps you’re already using?
Another important aspect to consider is how well a VoIP provider works with other apps you already use. Whether it’s Salesforce®, Google G Suite, Dropbox™ or another product, make sure that your VoIP provider offers integrations with your chosen apps.
UCaaS—bringing it all together
Instead of engaging multiple providers for different services, businesses can get all their communication needs met by a single provider. Whether it’s video conferencing, online meetings, or team messaging and collaboration, unifying your communications takes away the headache of having to engage with multiple vendors and can help significantly reduce cost.