Facebook for Business

Customer service software for Facebook for Business

Connect with customers on Facebook, WhatsApp, Instagram, and Messenger.

RingCentral Engage Digital
Expand field for more information on customer success


RingCentral Engage Digital integrates with Facebook for Business

Manage your Facebook, Messenger, Instagram and WhatsApp interactions through a single, omnichannel digital customer engagement platform with powerful AI-enabled routing and conversation assistance. RingCentral Engage Digital supports Facebook for Business and gives you the ability to respond to all incoming messages through a unified dashboard that intelligently regroups and routes interactions to appropriate agents across all digital channels. 


Start the conversation on Messenger

Drive awareness, create meaningful connections, and build awareness with Facebook Messenger. Provide an easy, friendly way for customers to take action where they already spend their time by enabling transactions within Messenger. 


Motivate actions through engaging imagery on Instagram

Inspire customers and prospects with content they care about. 


Connect quickly and simply with the WhatsApp Business app

Interact with customers efficiently and effortlessly through WhatsApp Business app, to answer common questions in little to no time. Provide customers with the support they need, and deliver important notifications at the right time.

A single platform to manage every digital interaction
Any Digital Channel
AI at the core
Open API platform
Global Solution
Administration & Management
  • Social
  • Messaging
  • In-app
  • Reviews
  • Email
  • Chat
  • Intelligent
  • Classification
  • Engine
  • Machine-learning
  • Chatbot Integrations
  • CRM Integrations
  • Business Intelligence
  • Source SDK
  • 72 languages recognised
  • Easy setup
  • Live statistics
  • Unified reporting
Any Digital Channel
Any Digital Channel







AI at the core
AI at the core





Open API platform
Open API platform

Chatbot Integrations

CRM Integrations

Business Intelligence

Source SDK

Global Solution
Global Solution

72 languages recognised

Administration & Management
Administration & Management

Easy setup

Live statistics

Unified reporting

Additional resources

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