Customer expectations are not being met. Employees who serve them blame disjointed communications technologies. Here’s why:
- 74% say they toggle daily between apps to resolve customer issues.
- 88% say disjointed communications apps negatively impact workflow and job satisfaction.
- 89% say broken workflow and low employee job satisfaction impact customer satisfaction and the bottom line.
Team collaboration at the core of our RingCentral solution helps our communications run more smoothly and also keeps us better connected and feeling more like a team—even though our agents are geographically scattered. Plus, it allows us to better serve our customers.
Michael Baker, Enterprise Architect, Brightway Insurance