Delivering impeccable customer experience and securing customer loyalty has never been so crucial for business leaders. Choosing the right tech to support your customer journey can be challenging. With so many different tech solutions to consider, from dedicated line connectivity to AI chatbots, marketing automation or an all-encompassing CMS platform, investing in new tech tools can be daunting.
Our helpful resource hub includes terminology guides and definition posts to give you a more comprehensive overview of the keywords and phrases you need to know if you’re reviewing your technology needs.
Customer Reviews: What They Are and How to Get Them Customers are your greatest asset. Without them, your products, services…
There is a well worn phrase in business that ‘the customer is king’, which emphasises how important your customers and…
Nowadays, most companies use customer relationship management software (CRM software for short). It’s great for keeping on top of the…
The modern consumer looks to shop a lot differently than before. And lately, there has been even greater disruption to…
These days, email has become both a gift and a curse. On the one hand, email provides us with fast,…
Customer relationship management (CRM) is key to keeping your customers happy. It’s not enough to have one-off interactions – it’s…
More than 70% of brand managers think that building an audience is more important than converting sales. It makes sense…
What is Customer-Centric? The way we do business is changing fast. Today’s customers are empowered, knowledgeable, and won’t stand for…
Employees are the beating heart of any business. It is also employees who are the direct link between the product…
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