New Forrester Consulting study explores Total Economic Impact™ of RingCentral Contact Center™
The Study Reveals Significant Cost Savings and Other Business Benefits.
< 3 months
Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.*
- Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more.
- Enhanced capabilities. The companies also enjoyed an improved Net Promoter Score (NPS), higher first-call resolution, powerful analytical and reporting capabilities, and simplified agent training.
*The Total Economic Impact™ Of RingCentral Contact Center, a Forrester Consulting Total Economic Impact study commissioned by RingCentral, September 2019
“RingCentral Contact Center gave our users a single user interface to work through while assisting our clients. This drastically simplified the technical aspects of their day to day, which means they can focus more on quickly finding a resolution and engaging our clients.”
Vice President, IT
“We were able to save money just by being able to keep people on the phones.”
Director of IT and Operations