New Forrester Consulting study explores Total Economic Impact™ of RingCentral Contact Center™

The Study Reveals Significant Cost Savings and Other Business Benefits.
ROI
615%
Benefits PV
$6.9 million
NPV
$5.9 million
Payback
< 3 months
Read the Forrester Consulting Total Economic Impact study to discover the benefits realized by a composite organization based on four interviewed RingCentral Contact Center user companies.*
  • Cost savings. The interviewed companies reduced downtime, retired expensive legacy solutions, and sped up disaster recovery. They also saved on ongoing labor costs, agent training, and more.
  • Enhanced capabilities. The companies also enjoyed an improved Net Promoter Score (NPS), higher first-call resolution, powerful analytical and reporting capabilities, and simplified agent training.
*The Total Economic Impact™ Of RingCentral Contact Center, a Forrester Consulting Total Economic Impact study commissioned by RingCentral, September 2019
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