With call deflection businesses can manage an average 15% saving as digital channels are cheaper to manage than calls. You can also incorporate a bot to handle all simple inquiries further reducing costs.
Reduce number of calls
You can offer deflection before, during or after the call to provide a great service to your customers and easily manage complex actions–like sending documents through digital channels.
Increase customer satisfaction
Remove waiting times to speak to an agent, divert your customers to their channel of choice and support smooth service across channels.
See how you can improve your customer engagement now.