Workforce Optimization

Increase your bottom line by maximizing agent efficiency.

RingCentral Contact Center

Introducing Workforce Optimization Pro for RingCentral Contact Center

Workforce Optimization Pro

Built and designed for cloud, RingCentral Workforce Optimization Pro is a straightforward and cost-effective tool embedded into your contact center solution with a single administrative environment to access all applications from one source.

Performance Management

With performance management, you can monitor the performance of your call center teams and individual agents. Synchronize with training and evaluations to improve agent performance, as well as provide gamification activities to incentivize agents.

Quality Management

The Scoresheets tool makes it easy to give coaching and feedback to agents based on screen and voice recordings of actual customer interactions.

Speech Analytics

A phonetics-based solution that quickly locates key words and phrases contained within call recordings to identify opportunities, reduce risk, and improve operational efficiencies across your organization.
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