Customers choose RingCentral over 8x8 because they love having the best of UCaaS and the best of CCaaS on one bill, on one network.
RingCentral’s Contact Center, powered by NICE CXone, combines a Gartner Magic Quadrant Leader in UCaaS, CCaaS, and WEM (while 8x8 is a Challenger in the CCaaS quadrant and requires you to use a 3rd party for WEM). Our solution supports over 30 digital channels with omnichannel session handling for seamless escalation, compared to 8x8 offering only Facebook Messenger, Twitter, WeChat, and WhatsApp, where each channel is a distinct session. We also support over 300 APIs, while 8x8 only supports 11. For lighter contact center needs, we also offer
Customer Service Essentials.