RingCentral Press Releases

Recognised as a Leader for sixth year in a row; positioned furthest for completeness of vision in the Leaders quadrant

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, today announced that Gartner has recognised RingCentral as a Leader in the 2020 Magic Quadrant for Unified Communications as a Service, Worldwide report.* In the Magic Quadrant report, published on November 11, 2020, RingCentral was positioned furthest for completeness of vision in the Leaders quadrant. This is RingCentral’s sixth year in a row being named to the Leaders quadrant.

“Communications is the lifeblood of every company, now, more than ever,” said Anand Eswaran, president and chief operating officer, RingCentral. “The past few months have underlined the value of cloud-based communications in empowering employees to get work done, enhancing productivity, and delighting customers wherever they are. We think being recognised as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide for the sixth year in a row is a testament to our innovation in cloud communications and the reliability and robust functionality of our platform, our global delivery capabilities, and most importantly, our commitment to helping customers bring their communications to the cloud.”

Over the last 12 months, RingCentral has focused on combining rapid product innovation with multiple strategic partnerships -- including Avaya, Atos and Alcatel-Lucent Enterprise -- to bring the benefits of RingCentral’s Unified Communications platform to more customers around the world. In particular, the launch of RingCentral Video, which enables customers with a fast, unified, open, and trusted video meetings experience for today’s work from anywhere environment. This completes RingCentral’s differentiated Message Video Phone™ (MVP™) solution. Additionally, RingCentral released a new collaboration-centric desktop app that includes MVP capabilities in a single solution for a streamlined experience.

Download a complimentary copy of the 2020 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide report.

Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

*Source: Gartner, Inc., “Magic Quadrant for Unified Communications as a Service, Worldwide”, Rafael Benitez, Megan Fernandez, Daniel O’Connell, Christopher Trueman, Pankil Sheth, November 11, 2020.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone™ (MVP™), customer engagement and contact centre solutions for businesses worldwide. More flexible and cost effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2020 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, and the RingCentral logo are trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.

Creating frequent opportunities for both social and professional remote interactions leads to more engaged, productive workforce, according to new study

RingCentral Australia Pty Ltd, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions, and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), today released the findings of its Connected Culture Report, a new study that explores how remote work impacts employee productivity and well-being. According to the report, employees working for companies that foster a “connected culture” are twice as likely to be productive when working from anywhere, compared to those whose companies don’t foster that culture. The study defines companies that foster a “connected culture” as those that blend effective technology that helps teams stay connected with a commitment to supporting work/life balance, and frequent opportunities for people to interact and engage with one another. 

During the pandemic, the majority of knowledge workers (defined as those always working on a laptop or computer and collaborating with others at least some of the time) moved from working in an office to working from home. Across Australia, 78% normally worked in a company office before the pandemic and at the time of the survey 68% were working from home full-time.

At a high level, the survey uncovered a number of insights into worker productivity and wellness, and factors that have had both positive and negative influences on the employee experience. As positive news about a vaccine emerges, the survey findings reiterate the important role employers play in building a culture that encourages employee productivity and well-being – key factors for an engaged remote and hybrid workforce working from anywhere.

Rise of the ‘remote champion’

According to the Connected Culture Report, one of the biggest positives from RingCentral’s survey was the discovery of the ‘remote champion’ – those people who have been more resilient while working remotely. Almost one in ten workers (8.6 percent) reported feeling more productive, physically active, emotionally well, and more connected to colleagues during the shift to remote work.

• 80% of employees reporting high levels of emotional well-being said they are the same or more productive working remotely.
• 58% of employees who said their companies are making an attempt to help them connect said they feel physically healthy. 
• 75% of employees reporting high levels of emotional well-being said they feel more connected to their colleagues. 

“Overall, mental and physical wellbeing has taken a significant hit during the pandemic. Businesses should be assessing and planning for how they will operate post-pandemic, and how they will manage their workforce. They need to consider a larger and more permanent remote and hybrid workforce working from anywhere, enabled by the right technology and support,” said Peter Hughes, Regional Vice President Sales at RingCentral.

“It is really important that businesses identify their remote champions because these are the people who have thrived during the crisis and are likely to continue to thrive working remotely in the longer-term. From there, it remains critical that businesses continue to focus on the total employee experience – their systems of experience – for all staff, no matter where they are working. That includes constantly improving their remote workers’ access to resources and collaborative tools, so that they continue to feel connected to their company’s culture and their colleagues,” Hughes continued.

The shift to remote work has not levelled the playing field for women.

Correlating with a lot of other studies conducted into the impact of the pandemic on our global and local workforce (see further for example Workplace Gender Equality Agency’s ‘Gendered impact of COVID-19’), in RingCentral’s report women were found to have been more adversely affected than men in switching to remote working arrangements.

Group work (defined as any tasks performed among teams) was the least productive task for women, with 46% saying they struggle with it compared to 37% of men. Women also reported lower levels of happiness and emotional well-being than men while working remotely, with 48% of women compared to 58% of men reporting good or better mental health.

One of the factors at play might be their access to a closed office space or a door to a dedicated workspace at home, with 53% of men compared to 39% of women citing this as the reason for higher productivity levels.

The overall conclusion: Embracing a connected culture leads to significant gains in employee productivity and well-being.

On the positive side, some businesses and individuals are thriving, which can be attributed to a ‘connected culture’. Employees at companies that promote a connected culture cite better physical (58%) and emotional well-being (55%) than employees of companies that do not promote a connected culture (50% and 48%, respectively).Of those who reported working at companies that foster a connected culture, 34% say they are more productive working remotely. Of those who reported working at companies that don't foster a connected culture, only 15% said they were more productive working remotely.

The survey found that there are a number of aspects Australian organisations can focus on to improve the remote working experience. The top factors cited by workers that make them feel more connected are talking to people (67%); a sense of productivity (65%); fulfilment from the work they are doing (64%); and collaborating (47%). The dominant top-ranked feature Australian respondents missed about the physical office culture was face-to-face communication (39%).

When asked what their company was doing to help them feel more connected while working remotely, Australian knowledge workers chose frequent communications (50%); enhanced collaboration tools (28%); and virtual happy hours (25%) as the top three. Also, 58% were satisfied with the actions of their company to connect employees, with just 15% unsatisfied with their company’s efforts.

Survey Methodology 

Conducted by CITE Research in partnership with Kaleido Insights, the study polled 4,000 knowledge workers in Australia, the US, UK and Canada (1,000 per country). The research was conducted between 15 to 23 July 2020.

The screening criteria:

• Workers on a laptop or computer always
• Collaborates with others constantly or sometimes
• Works at a company with at least two employees
• Ages 18+, although 35-44 was most common response group

About RingCentral 

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone™ (MVP™), customer engagement and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2020 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, and the RingCentral logo are trademarks of RingCentral, Inc.

RingCentral Australia Pty Ltd, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions, and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), today announced its master agent partnership with Westcon-Comstor, a specialised IT distributor, to deliver fully integrated cloud communications solutions to channel partners in Australia. 

RingCentral empowers organisations of all types and sizes to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral and Westcon-Comstor are partnering to enable Australian companies to support their employees working from anywhere. The expanded partnership enables local teams to take advantage of the extensive experience and the deep connections already established between the two businesses across the globe. 

As the world’s leading Unified Communications as-a-Service (UCaaS) provider, RingCentral’s power also lies in the extensive integration capabilities of its Open API platform.  More than 3,500 certified integrations are available with leading business applications and RingCentral has a 35,000-strong developer community. Westcon-Comstor has the broadest strategic technology alliance ecosystem in the industry, and can provide partners with fully integrated solutions designed to work with RingCentral. This gives partners the opportunity to deliver solutions to their customers that extend the value of their investment in modernising their cloud communications infrastructure and applications. 

Phil Cameron, Managing Director, Westcon-Comstor Australia, said, “Westcon already has a close partnership with RingCentral in a number of territories around the world, so we are excited about our opportunity in Australia. As a specialised technology distributor, we can leverage our channel experience, technical expertise and sales know-how to really hit the ground running here.”

RingCentral works with world-class distributors, master agents, channel partners, and carrier partners to deliver cloud communications solutions to businesses around the world. RingCentral is ranked in the CRN 5-Star Partner Program Guide for five years in a row and recognised as a leader in the Gartner 2019 Magic Quadrant for Unified Communications as a Service Worldwide. RingCentral provides a mobile-first, unified message video phone solution, as well as digital customer engagement and integrated contact centre solutions to enable a completely seamless experience. Easier to manage, more flexible and cost-efficient than legacy, on-premise communications systems, RingCentral’s cloud solutions meet the needs of today’s mobile and distributed workforce. With a proven track-record as a specialised technology distributor, Westcon-Comstor will enable integrated solutions and speedy partner onboarding, leading to increased value for customers and a faster return on investment (ROI).

“Demand for UCaaS solutions among Australian organisations is phenomenal right now,” said Ben Swanson, Director of Channel Sales for Asia Pacific at RingCentral. “Westcon has a well-established distribution business here in Australia, and an extensive portfolio of complementary vendors and technologies that play perfectly with our cloud platform. We are excited by the possibilities in the integrated solutions we can develop with Westcon and present to their partners.”

For additional information, please visit westconcomstor.com/au/en/vendors/ringcentral.html and ringcentral.com.au/partner/overview.html.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone™ (MVP), customer engagement and contact centre solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2020 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone and the RingCentral logo are trademarks of RingCentral, Inc.

About Westcon-Comstor

Westcon-Comstor is a global technology distributor with annual revenues that exceed US$3 billion. Operating in over 70 countries, Westcon-Comstor delivers business value and opportunity by connecting the world’s leading IT vendors with a channel of technology resellers, systems integrators and service providers. Westcon-Comstor combines industry insight, technical know-how and more than 30 years of distribution experience to deliver value and accelerate vendor and partner business success. Westcon-Comstor are investing in the future, innovating and improving how the channel works, accelerating digital transformation for vendors, partners and end-customers.

New channel program builds on Channel Harmony program and provides partners with greater flexibility in sales cycles

RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, today announced the launch of its IGNITE!™ Partner Program, which enables partners to own the entire sales cycle with organisations of up to 400 employees. IGNITE! builds on RingCentral’s existing industry-leading Channel Harmony® program. The program reinforces RingCentral’s commitment to the channel, and gives partners greater flexibility to choose the sales process that best suits the needs of each individual prospect.

“Now more than ever, organisations need technology that allows them to work from anywhere,” said Zane Long, senior vice president, global partner sales, RingCentral. “With the new IGNITE! program, we remain committed to our partners by providing them with even more flexibility and choice. Partners can continue to look to RingCentral as the complete cloud solution for today's modern digital workforce across businesses of any size.” 

The RingCentral IGNITE! Partner Program enables qualifying partners to manage the sales process end-to-end for opportunities for organisations of up to 400 employees when selling RingCentral’s cloud communications solutions. Certified partners will be able to provide quotes, access a dedicated remote team for sales support, and have the ability to close deals with higher sales incentives. For larger, more complex deals, partners will continue to leverage RingCentral’s Channel Harmony program for complete RingCentral sales resources. 

“With traditional PABX systems fast becoming redundant, RingCentral’s cloud communications solutions will play a big role in the future of telecommunications in Australia,” said Tu Vuong, Manager, Horizon ICT. “We have a team with a lot of expertise in the telecommunications space, so with UCaaS being relatively new to Australia, some people feel more comfortable and have more confidence dealing with a local and experienced partner like us. RingCentral’s IGNITE! program gives us the opportunity to lead and also include other IT solutions in the sales process, while still providing the flexibility to call on RingCentral’s extensive resources at all levels of the organisation when we need any support to win the business."

RingCentral works with world-class distributors, master agents, channel partners, and carrier partners to deliver cloud communications solutions to businesses around the world. Ranked in the CRN 5-Star Partner Program Guide for five years in a row and recognised as a leader in the Gartner 2019 Magic Quadrant for Unified Communications as a Service Worldwide, RingCentral provides a mobile-first, unified message video phone solution, as well as digital customer engagement and integrated contact centre solutions to enable a complete seamless experience. Easier to manage, more flexible and cost-efficient than legacy, on-premise communications systems, RingCentral’s cloud solutions meet the needs of today’s mobile and distributed workforce.

To learn more about RingCentral’s partner programs, visit https://www.ringcentral.com/partner/overview.html. 

About RingCentral 

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone (MVP), customer engagement and contact centre solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customise business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2020 RingCentral, Inc. All rights reserved. RingCentral, IGNITE!, Channel Harmony and the RingCentral logo are trademarks of RingCentral, Inc.

Tritium Digitally Transforms Global Communications with RingCentral Cloud Solution to Support Rapid Growth and Enhance Employee Productivity Worldwide

Tritium, an Australian technology company that designs and manufactures the world’s most advanced DC fast and high-power chargers for electric vehicles, has selected RingCentral Australia Pty Ltd, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), as its new global communications solution.

Since opening its first international office in California in 2017, Tritium has grown rapidly. The company expanded into Europe in 2018, and in the last 12 months Tritium’s headcount has steadily increased globally. It now has exported chargers to more than 30 countries and counting.

Previously, Tritium’s offices in Australia, Netherlands, and United States each had a different voice-only legacy phone system, with separate vendor agreements. These systems could not support the constant inter-office and customer communication and collaboration needs of voice, video, online meetings, and messaging. Additionally, these legacy systems could not support the mobility needs of employees travelling throughout Asia-Pacific, Europe and the US.

Tritium needed a flexible, global communications solution that supported voice, video, online meetings, and team messaging, and could be centrally managed and maintained to improve operational efficiency and reduce overall costs. The solution also had to be able to route calls to the most appropriate Tritium staff member, regardless of location, and to make it easy for team members to collaborate internationally, including while travelling or working remotely.

“RingCentral has given us the ability to conduct business from anywhere while appearing always as local, which is a big cost saving and customer service advantage,” said Michael Russo, IT Director, Tritium.  “We can now also route calls from customers worldwide to the right account representative or technical engineer, dependent on their specific requirements, where they are located, and also taking into account their time zone. Additionally, we have about 40 developers and engineers in our team who are keen to explore the RingCentral platform to enable additional functionality and workflow integration with our other cloud business applications.” 

Using RingCentral, Tritium has consolidated disparate phone, conferencing, video and support services in each country with a single, centrally managed, cloud communications solution. The RingCentral Office® solution provides voice, video, online meetings and team messaging to support the communications needs for Tritium’s employees worldwide on a secure and reliable platform. 

“The ability to configure and globally manage business communications from a single platform streamlines the experience for IT and improves overall business efficiency,” said Peter Hughes, Regional Sales Vice President for Asia Pacific, RingCentral. “We’re excited to be working with Tritium to give their customers and staff a comprehensive communications experience so they can focus on getting work done.” 

Tritium was referred by RingCentral Australia partner Advance Vision Technology (AVTech). AVTech is a specialist ICT solutions and services provider that helps clients plan, build, support and manage their ICT investments, and has been Tritium's IT managed services provider (MSP) for multiple years. "We understand the Tritium business requirements intimately, and we knew that the RingCentral solution was the superior choice to deliver on their changing needs; globally and locally, for both now and the future,” said AVTech's Managing Director, Hong Huynh.

About Tritium

Tritium is a technology company that configures and manufactures the world’s most advanced DC fast-charging equipment for electric vehicles (EV).  Established in 2001 to provide power-electronic systems and battery energy-storage applications, Tritium became one of Australia’s fastest-growing companies with the launch of its first DC fast charger in 2014.  Since then, Tritium has become a leading global DC fast charging (DCFC) supplier with installations in more than 29 countries. Tritium currently holds around 50 per cent of the world-leading market in Norway and around 15 per cent of the wider global market for 50kW fast chargers. Tritium customers include The NRMA, Chargefox, Charge.net.nz, EDF Lumins, Fortum, Grønn Kontakt, IONITY and Stromnetz. Tritium’s global headquarters and main manufacturing plant is in Brisbane, Australia. Additional sales and manufacturing facilities in Amsterdam and the Los Angeles region ensure attention to key markets in Europe and the Americas.

 www.tritium.com.au

About RingCentral 

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

© 2020 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, and the RingCentral logo are trademarks of RingCentral, Inc.