“RingCentral had all the integrations we needed; it integrated with Active Directory and Microsoft Teams. It wasn’t resource intensive for IT; we weren’t having to upgrade our internet or other systems to accommodate the solution, and it was very user-friendly from a phone and application perspective,” said Spokes.
The decision to move to RingCentral was facilitated by the City’s ability to purchase through the WA Local Government Association (WALGA) Preferred Supplier Panel, which saved the City time by avoiding the need to undertake a tender process and ensured cost savings by getting the best price available from the supplier in the market.
“The WALGA panel is good for local governments because it has already vetted the suppliers, so it does take some of the steps out for us. We started the process in July and August 2021, and we had implementation in September,” said Spokes.
Implementing RingCentral’s cloud-based service has ensured that the City can operate on a single enterprise telephony platform, despite the limited connectivity available at its more remote sites.
Prior to deployment, the RingCentral project team completed network testing to ensure that all sites would operate effectively.
“There was quite a bit of connectivity testing before we rolled out RingCentral. One of the biggest unknowns was our refuse facility that only has 4G coverage, but we tested the solution in-house on a 4G router for a few days and we had no issues,” said Spokes.
“One of the hardest things in local government is finding a solution that can just slide in and not be another resource draw. The RingCentral project team was fantastic. I sent them a list of all the things I wanted, and they came back to me with little green ticks on everything. I found the whole process of implementing RingCentral to be very easy.”
The City undertook the migration to RingCentral as part of a broader project to upgrade its entire IT environment, including its microwave links between sites, and physical server and storage infrastructure. “All these projects were important to improve our overall compliance in mitigating operational risks,” said Spokes.
Consolidating on a RingCentral platform also gave the City the opportunity to standardise on telephony handsets and headsets, which streamlined user training and hardware configuration. That helped the City with user acceptance at a time when other major upgrade projects were taking place. It has also given users time to discover the benefits of using the embedded RingCentral functionality in Microsoft Teams as well as the RingCentral app on their computers and mobile devices. RingCentral’s distinctive ring tone via the mobile app ensures that calls to their regular office extensions are easily distinguishable from direct calls to a user’s mobile.