For over 40 years, Altronics Distributors Pty Ltd (‘Altronics’) has been a valued supplier of quality electronic components and public address equipment. Altronics operates from five major warehouses and 11 retail outlets around Australia with over 10,000 products available in-store and online for customers in Australia and world-wide. A fully Australian owned and operated company, Altronics is committed to ensuring a high level of product quality, service and support.
“We are a very customer-focussed business. We prefer to deal directly with our customers mainly by phone and email, and our travelling sales reps regularly stay in touch with customers in-person,” said Pierre Delpech, System Administrator, Altronics.
Altronics had already migrated from on-premise PABX equipment to Mitel’s MiCloud Connect cloud business communications service, but experienced reliability issues with outages under Mitel’s ‘four 9s’ service level agreement (99.99% SLA). Travelling staff were also not able to effectively use the mobile app for softphone functionality when on the road.
Due to limitations with the telephony platform and the complexity of Altronics’ operations (particularly due to dual headquarters in Perth and Sydney and time zone differences across the country) Altronics was managing more than 40 hunt groups in the system.