Aghapy Medical Centre had been using an on-premise PABX, which was limited to four SIP lines. That meant when its reception phones were busy, there were limited opportunities for the centre’s doctors to contact patients for their telehealth appointments. Also, when the practice moved from its copper lines to SIP, it hadn’t been able to retain its existing numbers, which resulted in different numbers being displayed when dialling out. That created some confusion for patients receiving calls from the medical centre.
In addition to improving customer experience by taking more incoming calls (rather than patients hearing the engage tone when the lines were busy), Aghapy Medical Centre wanted to have more control and certainty over its telephony costs.
“We were looking for a reliable and secure cloud-based telephony solution, with a predictable monthly subscription cost – no bill shocks like we had from our previous provider,” said Dr Nan.
After seeing a detailed demonstration of the solution and its features, Aghapy Medical Centre selected RingCentral MVP as the ideal telephony and online fax solution.
Aghapy Medical Centre now has a consistent monthly telephony bill that is also lower than its previous costs, and has seen additional savings by managing its phone system internally, rather than having to call out third-party support technicians to make any changes. For any more complex issues, RingCentral support is on call to assist.
Using RingCentral eFax is saving on paper, increasing security and reducing the medical centre’s environmental impact.
“Medical centres rely heavily on fax, and we have now totally moved to electronic faxes. We can now keep track of these faxes, receive delivery confirmation notifications, and save on the printing cost,” said Dr Nan.