Tritium, an Australian technology company that designs and manufactures the world’s most advanced DC fast and high-power chargers for electric vehicles, has selected RingCentral Australia Pty Ltd, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc. (NYSE: RNG), as its new global communications solution.
Since opening its first international office in California in 2017, Tritium has grown rapidly. The company expanded into Europe in 2018, and in the last 12 months Tritium’s headcount has steadily increased globally. It now has exported chargers to more than 30 countries and counting.
Previously, Tritium’s offices in Australia, Netherlands, and United States each had a different voice-only legacy phone system, with separate vendor agreements. These systems could not support the constant inter-office and customer communication and collaboration needs of voice, video, online meetings, and messaging. Additionally, these legacy systems could not support the mobility needs of employees travelling throughout Asia-Pacific, Europe and the US.
Tritium needed a flexible, global communications solution that supported voice, video, online meetings, and team messaging, and could be centrally managed and maintained to improve operational efficiency and reduce overall costs. The solution also had to be able to route calls to the most appropriate Tritium staff member, regardless of location, and to make it easy for team members to collaborate internationally, including while travelling or working remotely.
“RingCentral has given us the ability to conduct business from anywhere while appearing always as local, which is a big cost saving and customer service advantage,” said Michael Russo, IT Director, Tritium. “We can now also route calls from customers worldwide to the right account representative or technical engineer, dependent on their specific requirements, where they are located, and also taking into account their time zone. Additionally, we have about 40 developers and engineers in our team who are keen to explore the RingCentral platform to enable additional functionality and workflow integration with our other cloud business applications.”
Using RingCentral, Tritium has consolidated disparate phone, conferencing, video and support services in each country with a single, centrally managed, cloud communications solution. The RingCentral Office® solution provides voice, video, online meetings and team messaging to support the communications needs for Tritium’s employees worldwide on a secure and reliable platform.
“The ability to configure and globally manage business communications from a single platform streamlines the experience for IT and improves overall business efficiency,” said Peter Hughes, Regional Sales Vice President for Asia Pacific, RingCentral. “We’re excited to be working with Tritium to give their customers and staff a comprehensive communications experience so they can focus on getting work done.”
Tritium was referred by RingCentral Australia partner Advance Vision Technology (AVTech). AVTech is a specialist ICT solutions and services provider that helps clients plan, build, support and manage their ICT investments, and has been Tritium’s IT managed services provider (MSP) for multiple years. “We understand the Tritium business requirements intimately, and we knew that the RingCentral solution was the superior choice to deliver on their changing needs; globally and locally, for both now and the future,” said AVTech’s Managing Director, Hong Huynh.
Tritium is a technology company that configures and manufactures the world’s most advanced DC fast-charging equipment for electric vehicles (EV). Established in 2001 to provide power-electronic systems and battery energy-storage applications, Tritium became one of Australia’s fastest-growing companies with the launch of its first DC fast charger in 2014. Since then, Tritium has become a leading global DC fast charging (DCFC) supplier with installations in more than 29 countries. Tritium currently holds around 50 per cent of the world-leading market in Norway and around 15 per cent of the wider global market for 50kW fast chargers. Tritium customers include The NRMA, Chargefox, Charge.net.nz, EDF Lumins, Fortum, Grønn Kontakt, IONITY and Stromnetz. Tritium’s global headquarters and main manufacturing plant is in Brisbane, Australia. Additional sales and manufacturing facilities in Amsterdam and the Los Angeles region ensure attention to key markets in Europe and the Americas.
Originally published 04 Mar, 2020, updated 05 Mar, 2020