More Capabilities That Reduce Employee Burdens and Delight Customers

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As businesses continue to explore how to make hybrid work viable for both in-person and remote employees, it’s important to ensure that their business communications are top-notch and continue to provide a seamless and equitable experience

And when budgets tighten and leaders are under more pressure to extract efficiency from their talent and grow the bottom line, RingCentral delivers a platform of connected experiences that helps you reduce your employee burden, reach customers more effectively and so much more

At RingCentral, our goal is to make sure that no matter how you choose to communicate, the options provided are easy to use and manage. From AI-powered noise reduction to enable clear audio from all ends, to analytics and dashboards to properly troubleshoot and make the right decisions, to browser and hardware support to further enable hybrid collaboration.

Here are some new feature highlights from Q3 2022:

Call pre-programmed numbers for next-level customer experiences

Young woman answering a call in an ambulance. She’s with her colleague. They are wearing protective face masks.

Set up phones to automatically dial numbers as soon as they’re taken off the hook. This is great for frontline workers who need to automatically dial security personnel or an emergency response team on the job. 

Within other service-oriented contexts, it could be used to automatically dial a concierge desk, taxi cab and more. Use this feature to empower frontline workflows and speed up services by pre-programming numbers for phones to automatically make calls instantly, without having to memorise or manually dial phone numbers. 

Make better decisions with richer call and video analytics

We’ve added more powerful capabilities to our world-class business analytics to help you make more confident business decisions. Business analytics now include video meeting data so you can see phone and video metrics all in one place. 

For example, easily identify which customer service agents are switching to video meetings and using screen sharing to close tickets faster. Identify what’s working for your teams to provide pathways to make everyone a top performer.

Anticipate opportunities with enhanced dashboard subscriptions

Our enhanced dashboard subscription services now keep everyone — even non-analytics users — informed with integrated call and meeting insights. 

You can easily set up your favourite dashboards to be delivered right to your inbox so you never miss an update. Stay on top of what’s happening with report subscriptions so you can make the right decisions at the right time.

Say goodbye to interruptions with AI-powered background noise reduction for phone calls and video meetings

We get it, background noise is annoying. Cut out keyboard typing, dogs barking, lawnmowers or anything distracting to your callers and meeting participants out of your conversations. 

Our new AI-powered background noise reduction removes all unwanted background noise automatically from your business calls/meetings so you can keep your audience’s attention on what matters most.

New browser support:  No downloads required to join video meetings

To enhance the user experience of RingCentral Video, we now support Firefox on desktop and Chrome for Android devices (our first supported mobile browser) is also now available. This additional browser support extends the browser support already available in Chrome and Edge on desktop and allows you to enjoy RingCentral Video meetings from your favourite browser.

What this means is that anyone — guests, partners, prospects, customers — can enjoy a nearly full-featured RingCentral Video experience through the browser, all without having to download an app to join video meetings.

Enable immersive meeting room experiences with new RingCentral Rooms certified hardware

As we continue to expand our RingCentral Rooms hardware appliance offerings, RingCentral has two new hardware partners: Jabra and EPOS. These partnerships give customers more choices for their meeting rooms. 

Innovations like enhanced audio and video features power immersive room experiences and provide turnkey hardware solutions to instantly enable rooms for virtual collaboration.

Run effective debrief sessions after your webinars

Debrief Session allows webinar hosts and co-hosts to end a webinar for attendees but keep panellists in the session to debrief in private about the webinar. 

This enables hosts, co-hosts, and panellists to discuss next steps from the webinar securely and privately without worrying if attendees can hear them. No need to start a separate meeting to reassemble the group.

Maximise your PBX investments with RingCentral Cloud Connector

Enterprises have asked for a migration strategy that allows only a small group of users or branches to transition to the cloud. This would allow them to track, manage and mitigate risks before committing to their entire organisation.

That’s why we’re excited to announce RingCentral Cloud Connector, a hybrid PBX solution that allows you to continue taking full advantage of your existing on-premises PBX while partially moving to the cloud

Learn more about RingCentral Cloud Connector here:

Enhanced Resource Centre to elevate self-service and onboarding

 

Resource Centre — built right into the RingCentral app for both desktop and mobile — is designed to make self-service to resources available at your fingertips. 

Users can easily and impactfully discover features in the RingCentral app to help them get started, enhance their experience with suggested and new features, get support and submit feedback.

Protect company data with customised fax controls for IT admins

IT Admins can now enable or disable fax at the user level. This is great for highly-regulated businesses such as financial organisations with strict policies regarding data loss prevention to limit the number of users who can send/receive fax. 

These security controls also extend to which devices users can send from, giving you role and endpoint-based access controls over your communications. 

And those are just the RingCentral MVP highlights in Q3

At RingCentral, we are constantly innovating to deliver Simpler Communications that are easy to set up, use and manage. Now that you have read the overview, it’s time to get hands-on. 

Not a user yet? Get the RingCentral app on mobile or desktop for free and compare the different plans here to find the one that is right for your business.

Originally published 22 Sep, 2022

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