AI Meets Trusted Communications
It’s with immense excitement that we announce a significant evolution in our journey. RingCentral MVP is now RingEX, a change that marks more than just a new name—it marks a new era where AI meets trusted communications, for everyone.
Why RingEX?
The answer lies in our vision for the future—a future where communication transcends traditional boundaries to create unified, exceptional experiences for employees and customers by:
- Breaking down the silos between different communication methods
- Shifting from manual, time-consuming tasks like note-taking and searching hours for answers to automated, AI-driven processes that streamline workflows.
- Moving away from one-size-fits-all communication to tailored, context-aware interactions and intelligence.
RingEX represents a significant stride beyond traditional messaging, video, and phone communications, infusing AI to make every conversation smarter, every workday more efficient and every interaction more personalised.
Introducing your personal AI assistant
As part of this exciting transformation, we’re thrilled to unveil a Personal AI Assistant, powered by RingSense AI, to elevate and personalise everyday communications in RingEX. Imagine real-time notes capturing key details during your calls, effortlessly helping extract insights from conversations and crafting polished, context-aware messages. Rooted in RingCentral’s trusted platform, known for its enterprise-grade security, mission-critical reliability, and broad range of external and internal communication use cases across all devices, RingSense AI brings advanced AI features into everyday workflows, making it smarter and more efficient.
Personal AI across all communication modes
RingEX, enhanced with RingSense AI, excels in its ability to weave AI seamlessly into phone, voicemails, video and messaging. This approach ensures an enhanced communication spectrum, making every interaction—from calls and texts to team messages—smoother and more insightful, thus rendering daily communications virtually effortless.
AI-powered employee and customer experiences
Our move to RingEX is complemented by RingCX, our AI-first contact centre, designed to revolutionise customer interactions. Together, they symbolise our commitment to simplifying communications and fostering meaningful connections, ensuring smarter conversations and happier customers. RingEX is dedicated to elevating employee experiences with smarter, more personalised communications, while RingCX aims to transform customer interactions.
Celebrating 25 years of trust and innovation
As 2024 marks RingCentral’s 25th anniversary, we reflect on our journey of trusted service, innovation and resilience through dynamic macro environments. This silver anniversary is not only a celebration of our past achievements in cloud technology and communication mobility but also a stepping stone toward a future enriched with AI, designed to offer personalised and effortless experiences.
Say hello to a new era of AI at work
RingCentral has a legacy of driving innovation in cloud voice and business communications, connecting people through pioneering communication technologies. As we celebrate this milestone and eagerly anticipate the future, our commitment to communication solutions that deliver exceptional employee and customer experiences remains a north star.
Join us in embracing this exciting new era where AI meets trusted communications, enabling organisations to empower everyone for smarter conversations and happier customers. With RingCentral’s secure and trusted platform, we embark on an ongoing journey towards realising this vision.
Originally published 09 Apr, 2024
