6 Years in a Row: RingCentral Named a 2020 Gartner UCaaS Magic Quadrant Leader

6 Years in a Row: RingCentral Named a 2020 Gartner UCaaS Magic Quadrant Leader


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Every year, industry analyst firm, Gartner, evaluates and recognises vendors offering Unified Communications as a Service (UCaaS) – incorporating team messaging, video meetings and cloud telephony in one, unique platform.

For the sixth year in a row, Gartner has recognised RingCentral as a Leader with position furthest on completeness of vision. We believe this is a great testament to our innovation and customer obsession.

We are grateful. We are humbled. And, we are excited for our future.

Accelerated Digital Transformation

For many, work has gone beyond a physical place becoming a virtual reality – even necessity. The pandemic has accelerated that digital transformation. While communications have always been mission-critical, COVID-19 has accelerated change – driving transformation faster and deeper. It has also exposed a gap in preparedness as many companies struggle to keep employees connected and productive while working remotely.

That’s why, today, our platform is more essential than ever before.

Why Our Customers Choose RingCentral…

Our mission to make business communications easy, engaging, and effective. We enable workforces to communicate, connect, and collaborate with customers, partners, and peers from anywhere, on any device, and in any mode they choose.

We are trustedsecure and reliable.

Put simply – we do what we say and say what we do. It’s about being a trusted partner for our customers – listening to their needs today while understanding their vision for the future. That trust is reflected in our approach to technology. That’s why we have built our own network rather than relying on others. This commitment allows us to provide carrier-grade reliability with 99.999% uptime and outstanding Quality-of-Service at all times. We monitor 24/7 with robust security measures at every level of our architecture and processes.

We are the leader in voice.

“Could you repeat that… I didn’t catch that… You are breaking up…” In today’s world, there is nothing more frustrating than poor audio quality. This is true for phone calls AND video meetings. Voice is the backbone to every conversation. If it’s garbled and hard to hear, work simply doesn’t get done. You can finish a conversation despite grainy video. Not true for patchy audio, as meetings simply fail if you can’t hear what others are saying. While all modes of communication are critical, no business can operate efficiently with poor voice quality.

We provide a unified experience across devices.

We bring the communications experience together to empower teams to work effectively – whether that’s on their phone, tablet, or laptop. Our approach? Message, Video, Phone – #MVP – together, in one single, user-friendly solution. MVP is a seamless experience that enables users to switch easily between messaging, video, and phone conversations. We have made it intuitive, based on how people want to work. That experience evolves continually alongside workforce needs and input. This is the foundation of our experiential philosophy.

We are mobile-first.

From day one, we built RingCentral as a mobile-first platform. From a voice call to video to messaging, we understand that modern workers are no longer sitting behind a desk just taking calls. They are on the move. This is even more true in today’s reality of remote workforces.

We have an open platform for customised workflows.

Our open platform is now used by over 50,000 developers. It allows for easy integration and customisable workflows. With over 5,000 integrations, it is convenient for businesses to communicate directly within the cloud applications they use most.

We are global.

Over 41 countries. 6 continents. Our customers enjoy the key capabilities that keep their global teams and customers connected. We provide local phone numbers, PSTN access, and language localisation. We also manage the regulatory challenges on behalf of our customers, enabling them to operate in compliance with local laws and regulations. Part of our global strategy is working with trusted, world-class providers to extend our reach to enterprises across the planet. That’s why we partner with organisations like Avaya, Atos and Alcatel-Lucent Enterprise. To help more customers around the world reap the benefits of our cloud solution: reduced costs, higher flexibility, and increased capabilities.

We empower customer engagement.

Our integrated contact centre, powered by NICE inContact, and our Engage(™) portfolio, enables businesses to take their customer communications to the next level. Only with an integrated solution can companies improve internal collaboration, customer journey management, and omnichannel capabilities – driving customer satisfaction and business growth.

We’re proud to once again be named a leader in the Gartner Unified Communications as a Service, Worldwide Magic Quadrant.

For more information, download a complimentary copy of the 2020 Gartner Magic Quadrant for UCaaS report.


Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, 11 November 2020, Rafael Benitez | Megan Fernandez | Daniel O’Connell | Christopher Trueman | Pankil Sheth Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Originally published 02 Dec, 2020, updated 13 Jan, 2023

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RingCentral receives top ranking across all 5 use cases in the Gartner 2020 Critical Capabilities for UCaaS, Worldwide Report

How to Leverage the Critical Capabilities report in your purchase decision In conjunction with its highly anticipated annual Magic Quadrant report, Gartner just published its 2020 Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report which evaluates 14 UCaaS vendors across five use cases. Intended to be used in tandem with the Magic Quadrant, the ...


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