Empower your Salesforce system with cloud communications capabilities and create a more collaborative CRM experience.

Shadow Agent brings call center features to call queues & agents and forced account codes to users in professional firms.

Enhance customer experience and boost your contact center productivity with Creatio.

Enjoy transparency of your Contact Center operations with AI Call Analytics in your CRM.

Scalable analytics for Messages, Video & Phone, real-time agent/queue dashboards, call recording replay, and alert notification.

Real-time full-stack cloud monitoring in your team messaging app.

Receive application performance alerts from New Relic in a conversation on team messaging.

Receive notifications from Raygun in your team messaging conversations

Runscope provides API performance monitoring and testing.

Get Sumologic real-time search alerts from within the team messaging app.

Monitor your Userlike chatbot's interactions via the team messaging app

Incident lifecycle management.

Detailed call analytics: including cradle-to-grave reporting, traffic analysis, inventory management, misuse detection, and more.

Time Miner automatically creates time entries for your past calls and texts.

Shadow Spaces for Team Messaging creates actionable business intelligence about your team collaboration adoption, usage and performance.

Prodoscore provides business insights that give you visibility into employee productivity.

DVSAnalytics WFO records desktop activity synced with audio recordings and delivers analytics-enabled QA.

Archiving, archive connector, and supervision for team messaging, SMS, fax, voice, and video.