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Analytics Apps
Salesforce
RingCentral
Empower your Salesforce system with cloud communications capabilities and create a more collaborative CRM experience.
Shadow Agent
Resource Software International Ltd. (RSI)
Shadow Agent brings call center features to call queues & agents and forced account codes to users in professional firms.
Creatio
Velvetech, LLC
Enhance customer experience and boost your contact center productivity with Creatio.
AI-Powered Call Analytics
Velvetech, LLC
Enjoy transparency of your Contact Center operations with AI Call Analytics in your CRM.
Shadow All-In-One Analytics
Resource Software International Ltd. (RSI)
Scalable analytics for Messages, Video & Phone, real-time agent/queue dashboards, call recording replay, and alert notification.
Librato
RingCentral
Real-time full-stack cloud monitoring in your team messaging app.
New Relic
RingCentral
Receive application performance alerts from New Relic in a conversation on team messaging.
Raygun
RingCentral
Receive notifications from Raygun in your team messaging conversations
Runscope
RingCentral
Runscope provides API performance monitoring and testing.
SumoLogic
RingCentral
Get Sumologic real-time search alerts from within the team messaging app.
Userlike
RingCentral
Monitor your Userlike chatbot's interactions via the team messaging app
Victor Ops
RingCentral
Incident lifecycle management.
Genesis Call Accounting
Genesis Systems
Detailed call analytics: including cradle-to-grave reporting, traffic analysis, inventory management, misuse detection, and more.
Time Miner
DevDigital LLC
Time Miner automatically creates time entries for your past calls and texts.
Shadow Spaces
Resource Software International Ltd. (RSI)
Shadow Spaces for Team Messaging creates actionable business intelligence about your team collaboration adoption, usage and performance.
Prodoscore
Prodoscore
Prodoscore provides business insights that give you visibility into employee productivity.
DVSAnalytics WFO & Analytics
DVSAnalytics, Inc.
DVSAnalytics WFO records desktop activity synced with audio recordings and delivers analytics-enabled QA.
Theta Lake for RingCentral App
Theta Lake
Archiving, archive connector, and supervision for team messaging, SMS, fax, voice, and video.