DVSAnalytics WFO records desktop activity synced with audio recordings and delivers analytics-enabled QA.
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Boost RingCentral with Verizon audio recordings with Encore® Desktop Recordings, advanced search capabilities, targeted agent coaching, and agent engagement to improve contact center operations.
Add structure to call recordings, categorizing interactions in meaningful ways by augmenting RingCentral with Verizon audio recordings with Encore Interaction Analytics, Desktop Recording, advanced search capabilities, and quality management tools from DVSAnalytics to improve contact center operations.
Original release date: 2020-05-01
When authorized, this app will be granted the following permissions:
Permission | Description |
---|---|
Read Accounts | View user account information, e.g. name, business name, and contact info |
Read Call Log | View user call log records |
Read Call Recording | Download call recording content and media |