DVSAnalytics WFO & Analytics app logo
DVSAnalytics WFO & Analytics RingCentral with Verizon
by DVSAnalytics, Inc.

DVSAnalytics WFO records desktop activity synced with audio recordings and delivers analytics-enabled QA.

RATINGS AND REVIEWS
Be the first to write a customer review
ALSO AVAILABLE FOR

These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.

Frontier + RingCentral
RingCentral for Symphony
RingCentral mit 1&1 Connected Calls
RingCentral mit ecotel
RingCentral mit Telekom
Spectrum Business Connect with RingCentral
Spectrum Enterprise Unified Communications with RingCentral
Unify Office by RingCentral

DVSAnalytics WFO & Analytics RingCentral with Verizon App Integration

Gain Insights into Recorded Interactions with Analytics

Boost RingCentral with Verizon audio recordings with Encore® Desktop Recordings, advanced search capabilities, targeted agent coaching, and agent engagement to improve contact center operations.

Interaction Analytics – Essentials

  1. Gain a 360° View of Customer Interactions — Sync RingCentral with Verizon audio recordings with DVSAnalytics Desktop Recording.
  2. Categorize Interactions — Group recorded customer interactions in ways meaningful to your business.
  3. Improve Performance — Evaluate customer interactions and deliver automated coaching to improve agent performance.
  4. Provide Real-time Feedback on KPIs — Enable dashboard views of results for immediate feedback to supervisors and agents.
  5. Engage Your Agents — Create contests to leverage analytics & evaluations to motivate agents to achieve individual, team & organizational goals.

Interaction Analytics – Advanced

  1. Expand Your Search Capabilities — Add metadata from CRM or front office applications for powerful search and retrieval capabilities.
  2. Pinpoint Trends and Take Action — Use Speech Analytics to view call transcriptions, spot trends, and gain critical insights into customer interactions to improve business.
  3. Achieve Rapid Results — Deliver benefits to your contact center within a few weeks of project start.
  4. Focus Performance Evaluations — Reduce or replace traditional quality management evaluations with targeted samples or categories of interactions using Speech Analytics.

Enhance Your RingCentral with Verizon Cloud Contact Center with Encore

Add structure to call recordings, categorizing interactions in meaningful ways by augmenting RingCentral with Verizon audio recordings with Encore Interaction Analytics, Desktop Recording, advanced search capabilities, and quality management tools from DVSAnalytics to improve contact center operations.


Original release date: 2020-05-01

Requirements

  1. RingCentral with Verizon Premium and above
  2. DVSAnalytics Workforce Optimization as a Service