Vuesion QX is a robust and feature rich inbound and outbound blended omnichannel Contact Center software suite. CCaaS, cloud or premise.
These service providers are built on top of the RingCentral Platform. Apps that work for RingCentral also work for these service providers.
Vuesion® QX is a robust and feature rich inbound and outbound blended omnichannel Contact Center software suite. Customers can choose their preferred deployment model from CCaaS and Cloud to premise and hybrid.
Vuesion QX base package:
Vuesion QX Select
Options available for the Vuesion QX Select package:
Customer Experience
Workforce Optimization (WFO)
Omnichannel
Agent Productivity
Agent-based Auto Dial
Auto Dialer
IVR
Workforce Management (WFM)
Vuesion QX integrates with RingCentral as follows:
·RingCentral SIP extensions for the IVR and queue management
·RingCentral WebRTC API for the Agents’ softphone
When authorized, this app will be granted the following permissions:
Permission | Description |
---|---|
VoIP Calling | Register VoIP-enabled devices, and make and receive VoIP calls |