RingCentral Office

RingCentral Quality of Service Reports

Key features

Powerful dashboards with interactive run-time graphical representations for focused monitoring and investigation.
Ability to pinpoint a particular concentration of problematic calls to identify patterns in quality degradation at the country, regional, and local levels.
Easy-to-understand quality scores for media streams based on transport information, including jitter, latency, packet loss, and codecs.
Tracking of quality trends down to the individual user and call level.

Access to near real-time data allows you to proactively troubleshoot and correct quality issues before they become disruptive to your organization.
Multidimensional filters provide you the flexibility to analyze performance and trends based on location, call volume, codecs, internet service providers, device types, and more.
At-a-glance overview allows you to quickly identify any patterns in problematic calls for immediate isolation, troubleshooting, and resolution.
Detailed information allows you to drill down and accurately address the root cause of any call quality issue.

This feature is available to RingCentral Office Enterprise and Premium edition customers.

You can create reports that provide a holistic overview of your call quality measured by location, VPN, date/time range, endpoint, codec, ISP, and more. You can also create reports that provide more detailed information at a per call or user level.

A call’s quality score is broken down into these major factors:

Packet loss — occurs when one or more packets of data travelling across a network fail to reach their destination.
Jitter — the variation in the arrival rate of packets at a destination.
Latency — the time taken for a packet to get from one endpoint to another endpoint on the network.