Ranked 1st in all four Use Cases

See the 2021 Gartner® Critical Capabilities for UCaaS, Worldwide report

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In this 2021 Critical Capabilities report for Unified Communications as a Service (UCaaS), Worldwide, find out:

What kind of UCaaS solution is best for your business

How all the UCaaS vendors were ranked by Gartner for essential services

Why Gartner ranked RingCentral highest in 4 out of 4 Use Cases


Midsize Enterprise
Large and Multinational Organizations
Mobility and Remote Working
UC with Integrated Contact Center
For an invaluable overview of all the UCaaS vendors and their quadrant positioning, also review the 2021 Gartner® Magic Quadrant™ for UCaaS, Worldwide report.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Critical Capabilities for Unified Communications as a Service, Worldwide, Updated 1 August 2022, Published 19 October 2021, Christopher Trueman, Megan Fernandez, Daniel O'Connell, Rafael Benitez, Pankil Sheth. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.