RingCentral for Desk

Harness the power of your phone system combined with Desk.com™.

Get even more from Desk by integrating with the leading cloud business communications system

A seamless integration between RingCentral and Desk keeps you better connected. Streamline your processes with click-to-dial and screenpops, ensuring you have all the information at your fingertips and empowering agents in every interaction.

Double up on all-cloud technology to immediately create more memorable customer experiences.
  • Make and take calls through your RingCentral phone system while working in your Desk.com cases.
  • Work anytime through your favorite browser on Windows® or Mac®—agents never have to worry about installing software.
  • Click-to-dial phone numbers shown on your screen for any Desk.com customer record eliminates misdials and speeds up response times.
Related Resource - Double up on all-cloud technology to immediately create more memorable customer experiences.
Related Resource -  Provide personalised customer interactions during every call.
Provide personalised customer interactions during every call.
  • Existing Desk.com customer records are instantly matched to incoming callers and displayed on the screen, preparing agents to immediately provide insightful conversations.
  • A new Desk.com case is automatically created for each customer call, freeing agents to keep their attention on the customer.
  • Agents can take notes directly in the customer record while they’re still on the phone to effortlessly gather important customer details.

Good customer experience doesn’t have to be hard.

Make your agents more productive. Integrate RingCentral with Desk to deliver lightning-fast service and more.

RingCentral for Desk - FAQs

How does RingCentral for Desk work?

The app runs in your Desk.com account and enables you to use any RingCentral device for calling customers and answering calls. You can make outbound calls from Desk.com, using RingCentral RingOut®, just by clicking on the phone number displayed on your screen. Incoming calls trigger the app to automatically bring up available matching customer records and create new cases.

How do I get RingCentral for Desk?

RingCentral is a cloud-based app. Your company administrator can enable phone settings in Desk.com. See the RingCentral for Desk Administrators Guide for instructions.

To learn more about how to make and receive calls using RingCentral, see the RingCentral for Desk User Guide.

Does RingCentral for Desk only work with my desk phone?

You can use the app with any RingCentral device, including your desk phone, RingCentral Mobile®, and RingCentral for Desktop.

What are the requirements for using RingCentral for Desk?

  • RingCentral for Desk is available for Office® Premium and Ultimate customers.
  • You must have a Desk.com account, and running operating systems with Windows XP or above, or Mac OS X® Mountain Lion or above.
  • Supported browsers: Chrome™ 30 and above, Firefox 25 and above, Safari® 6.0.5 and above, and Internet Explorer® 11 and above.

Additional resources

White paper
RingCentral’s cloud phone solution features
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RingCentral's Cloud Phone Solution Features

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