Make every call count
Get more from your phone system
Maximise your sales
Business-critical information, at your fingertips
Get actionable insights
Monitor queue and agent performance through fully customisable, real-time dashboards. Track trends and patterns for more efficient staffing and SLA management.
Measure what matters most
Get a better understanding of call queue performance with complete end-to-end visibility of key metrics. Select the widgets that best offer the insights you need like service level, call volume, agent details, and more.
Access easy-to-read dashboards
In just a few clicks, customise your dashboard and configure the data to meet your specific needs. Project your dashboard on a TV screen to boost team spirit and motivate queue members.
From any device, anywhere
RingCentral Live Reports is an add-on feature and can be used together with RingCentral call queues to create a simple call centre. Now you can manage your globally distributed sales and support workforce, all in one place by accessing Live Reports on a computer, mobile phone, or tablet.
Live Reports Datasheet
How Goosehead Insurance gets better insights with Live Reports
Naked Wines provides better service with RingCentral
Looking to go a step further?
Explore our full range of customer engagement products. From a feature-rich contact centre to omni channel digital engagement, we have a solution that fits your needs.