LIVE REPORTS

Make every call count

Real-time call centre performance data to help your organisation get more done.
A man showing the RingCentral's Live Report feature for agents

Get more from your phone system

Streamline operations
Get the data you need to optimise call coverage.
Maximise your sales
Spot trends over time so you know what's working—and what isn't.
Improve support
Deliver a better customer experience.

Business-critical information, at your fingertips

Get actionable insights

Monitor queue and agent performance through fully customisable, real-time dashboards. Track trends and patterns for more efficient staffing and SLA management.

The Live Reports dashboard feature of RingCentral

Measure what matters most

Get a better understanding of call queue performance with complete end-to-end visibility of key metrics. Select the widgets that best offer the insights you need like service level, call volume, agent details, and more.

A man looking at his laptop with a list of RingCentral Live Reports' key metrics

Access easy-to-read dashboards

In just a few clicks, customise your dashboard and configure the data to meet your specific needs. Project your dashboard on a TV screen to boost team spirit and motivate queue members.

A snapshot of an executive's Live Reports dashboard

From any device, anywhere 

RingCentral Live Reports is an add-on feature and can be used together with RingCentral call queues to create a simple call centre. Now you can manage your globally distributed sales and support workforce, all in one place by accessing Live Reports on a computer, mobile phone, or tablet.

A male agent looks at his RingCentral Live Reports dashboard
Data Sheet: Live Reports Datasheet
DATASHEET
Live Reports Datasheet
Case Study: How Goosehead Insurance gets better insights with Live Reports
CASE STUDY
How Goosehead Insurance gets better insights with Live Reports
Case Study: Naked Wines provides better service with RingCentral
CASE STUDY
Naked Wines provides better service with RingCentral
A female using RingCentral's omnichannel feature on her mobile phone

Looking to go a step further?

Explore our full range of customer engagement products. From a feature-rich contact centre to omni channel digital engagement, we have a solution that fits your needs.

Gain key insights into call centre performance

And learn how you can streamline customer experience, boost productivity, and meet business goals.

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