Spot trends over time so you know what's working—and what isn't.
Deliver a better customer experience.
Business-critical information, at your fingertips
Get actionable insights
Monitor queue and agent performance through fully customisable, real-time dashboards. Track trends and patterns for more efficient staffing and SLA management.
Measure what matters most
Get a better understanding of call queue performance with complete end-to-end visibility of key metrics. Select the widgets that best offer the insights you need like service level, call volume, agent details, and more.
Access easy-to-read dashboards
In just a few clicks, customise your dashboard and configure the data to meet your specific needs. Project your dashboard on a TV screen to boost team spirit and motivate queue members.
From any device, anywhere
RingCentral Live Reports is an add-on feature and can be used together with RingCentral call queues to create a simple call centre. Now you can manage your globally distributed sales and support workforce, all in one place by accessing Live Reports on a computer, mobile phone, or tablet.