ALL THE FEATURES YOU NEED AND MORE

Everything you need to run your business in one robust and reliable cloud communications solution.

Channels
With omnichannel capabilities supporting all digital channels, you can provide customer service where it matters most to your customers.
Intelligent routing
Resolve issues faster by getting customers to the right agent the first time for faster resolution.
Automation
Do more with less effort through automation. Let customers help themselves and use virtual assistants to manage up to 70% of interactions.
Dialling
Dialling enables your organisation to reach out to your customers or prospects. Scaling up requires intelligent management of your lists and dialling strategies.
Workforce management and optimisation
Two-thirds of the cost of running a contact centre is labour and agent support, and now you can get the most out of your investment with workforce optimisation tools.
Supervisor tools
Better manage your contact centre performance with tools to monitor individual performance for coaching and feedback.
Agent tools
Drive agent productivity with tools that help them resolve customer enquiries faster and provide better customer experiences.
Administration
Set up and manage your contact centre controls with an easy-to-use drag-and-drop interface that doesn’t require IT every time you need to change settings.
Analytics
Visualise your contact centre performance, run root cause analysis, and slice and dice data to make better business decisions.
Integrations
Open API-driven connections into any backend system to help you tailor your solution and build the contact centre solution you need.
Collaboration
Work better together. With a UCaaS integration, you can connect agents to subject matter experts and anyone else in the organisation to help drive better customer experiences.
Collaboration
Connect your agents with the rest of the company. With team messaging, video meetings, and calling, provide fast access to experts across the entire company to help answer difficult questions.
PBX
Seamlessly transfer customers from local offices to your contact centre and benefit from extension-to-extension dialling to conference in or transfer to experts.
Shared directory
Give your agents the ability to see who is available across the entire company to maximise efficiency when reaching out to an expert. Other employees will also be able to see the availability of your agents.
Security and compliance
Flexible, scalable, and secure contact centre solutions ensure you’re up and running safely and prepared for anything.
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