PROFESSIONAL SERVICES™

Goodbye Complexity. Hello Cloud

Expert IT consulting and managed migrations tailored to your business goals.
A woman speaking to an IT agent regarding data migration

Our approach

We've designed services that begin with addressing your productivity and customer service goals upfront. Regardless of where you are in the journey, the complexity and size of your operations, or how quickly you’re ready to make changes, we will tailor the right approach with you. Overall our customers saw telecom costs decrease by 23% and IT spend decrease by 16% when they migrated from on-prem to cloud.
Migrate and maximize ROI

Our customers have found time to implement is 3 months, time to payback of 9 months, 43% faster workflow and integrations deployments.

Experts that work with you

After learning about your business goals, we will get you up and running quickly and help you optimize and grow.

Stress free migrations

Lean on us to streamline workflows by integrating RingCentral into the business apps you rely on, end user training, managed services, and more.

CONSULTING SERVICES

Migration Mapping

A dedicated architect will design a custom plan to ensure business continuity —mapping workflows, reusing investments, and more.
Pre-deployment strategic planning, time, resource, and cost estimations, optimization recommendations of existing setup, and more.
Ideal for businesses of all sizes that do not have experience in CCaaS or UCaaS implementation or need a cloud-to-cloud migration assessment.
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A tablet showing the RingCentral app
IMPLEMENTATION SERVICES

Speedy system deployments

Get up and running quickly with our team of experts. We work with you to deliver RingCentral MVP and Contact Center implementation services tailored to your business needs.
Our tools can retrieve user data from legacy and cloud platforms and transition it to RingCentral.
Ensure your analog devices stay online with our custom analog gateway solutions. Deploy SIP gateways to increase coverage.
We’ll port numbers, assess your network to ensure optimal performance and share best practices we’ve learned along the years.
IMPLEMENTATION SERVICES

Drive ROI and CSAT

Get your contact center customized for your agent and customer satisfaction (CSAT) needs. From our customer survey, RingCentral is 56% faster on setting up workflows.

Learn more about contact center support.
Create state-of-the-art meeting spaces with our RingCentral Rooms professional services team. Access 1:1 training, best practices, and deploy best-in-class hardware with pre-configured hardware or software.

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Our experts can create customized workflows for your apps through APIs. Integrate and automate API-based adjunct, ISV, or custom mobile apps to expand your communications capabilities.
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A virtual meeting about migration planning sync using the RingCentral Video
DEPLOYMENT MODELS

Flexible delivery model

Ideal for the tech-savvy business, our remote offerings still include a dedicated Project Manager, planning & design, go live support, and remote SME access.
For hybrid migrations, you get everything in remote, plus onsite help for strategic locations.
Onsite kick-off meetings, onsite planning and design, onsite support for the deployment, and onsite training sessions for admins and end users for all your locations.
MANAGED SERVICES

With you at every stage

Managed Services gives you third-party helpdesk support to keep your team members and customers serviced. Perfect for larger enterprises.
We act as your own global helpdesk, so your users get expert support no matter where they are. Enjoy our VIP support experience, including Tier 1-4, response time guarantees, and 24/7 monitoring.
Ideal for businesses that have no dedicated IT resources for UCaaS solutions, organizations going through change management, rapid growth, globalization, M&As, or large complex operations and tech stacks.
A female agent speaking to international clients via RingCentral
A female agent speaking to international clients via RingCentral
ENTERPRISE SUPPORT

High touch offerings

A cost-effective way to enjoy some of the benefits of managed services through a partnership between RingCentral and your business to ensure business continuity.
Enterprise support includes access to a dedicated Technical Account Manager with regular meetings to review account needs.

Learn more
Ideal for large businesses that have multi-locations, integration needs, remote workers, no dedicated IT resources for CCaaS or UCaaS systems, or advanced integrations. We offer health checks and optimization services post-deployment to make sure things are running like clockwork.
TRAINING AND SUPPORT

Ways to learn

Let your employees learn from the comfort of their homes or desks with on-demand courses. We also offer a mobile-centric customer onboarding process for users who are on the frontline without desktops or laptops.
With our onsite deployment model, we create tailored curriculums to your team's unique needs.
Keep up with all our innovations through our web, blog, or quarterly release webinars. We’ll email you quarterly on enhancements or follow us on social media to stay informed.
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A woman referring a personal technical manager to a client
DEDICATED ACCOUNT SUPPORT

Customer Success Managers

Our customer success team champions your needs, shares deeper product knowledge, builds relationships, and drives onboarding success.
With your designated success manager, you’ll enjoy monthly custom webinars, email and online communication channels, direct feedback loops into our product teams, quarterly improvements to your app, and more.

“No two customers are the same, and each has their own set of goals. We think creatively to ask the right questions, engage the right people, and recommend the right solutions.”
-RingCentral Customer Success Associate
SMALL BUSINESS IMPLEMENTATION

Express onboarding

Express onboarding and implementation offers basic instruction and configuration of new RingCentral MVP customers with less than 20 users. Best of all, it’s included for free when you buy RingCentral MVP.
You call the shots with ultimate flexibility to call us when you are ready to start basic admin training, online account setup, and push out end user training.
Once you have successfully implemented RingCentral MVP, you can continue to call in for any training-related assistance to the same hotline, 30 days post ticket completion.
A male business owner on a video call with a RingCentral agent
A male IT professional holds a laptop beside a woman
SMALL TO MEDIUM BUSINESS IMPLEMENTATION

Enhanced onboarding

Enhanced and comprehensive instruction and customized configuration for customers with 20–100 users. Best of all, it’s included for free when you buy RingCentral MVP.
By going through the RingCentral service implementation playbook and discovery questions about your business, a customized onboarding agenda will be created to be used in the actual training.
Once you have successfully implemented RingCentral MVP, you can continue to call in for any training-related assistance to the same hotline, 45 days post ticket completion.
With an IT migration like this, you brace yourself for inevitable challenges and frustrations. But I have to say that RingCentral’s Enterprise Support made the transition painless. They were helpful, efficient, and super-responsive.
Agnes Tordai, Head of IT and Telecom for EMEA Region, Corteva Agriscience

FAQs about RingCentral Professional Services

Professional Services helps guide our customers through the many points of the cloud adoption lifecycle: consultation, UCaaS and CCaaS implementation, VoIP phone system adoption, configuring custom workflows, customer and user onboarding, ongoing support, managed services, and more. 
We understand the ins and outs of business communications, and believe that by opting for complete RingCentral technology adoption & usage, you get the right communications tools to help you achieve your business goals and provide the best customer experiences possible. We have the migration expertise and resources to assist you in using the functionalities of call routing and IVR systems, eFaxing, real-time SMS, team messaging, video conferencing, phone calls, CRM integrations, and various cloud-based contact center solutions.
RingCentral Professional Services is designed to make cloud services simpler to deploy, use and manage. Our decades’ worth of cloud telephony and contact center experience can be used to your advantage, and when you do, here’s what to expect:
  • Faster deployments and ROI realization - Get installed and use your software faster. Accelerate your ROI and investment, make business leaders happy. We remove complexity and headache of migration for our customers. Our expert consultants seamlessly port your phone numbers, deploy communications solutions, migrate legacy on-premise PBX systems, ensure rapid cloud phone system implementation, and set up a mirage of business apps integrations that keep processes running smoothly.  For contact center deployments we can assist with agent administration, creating your Contact Center IVR, configuring WEM and ACD, call flow scripting, API development, telephony implementation, IT Infrastructure/Network Setup, as well as deliver training for agents, admin and managers.
  • Peace of mind - As the leader in cloud telephony and contact center, RingCentral is the most experienced integrated UCaaS & CCaaS provider in cloud communications deployments. RingCentral professional service experts deeply understand the complexities of both the UCaaS and CCaaS products. This understanding allows us to steer each customer to realizing the highest value from these tools.
  • Improved productivity and efficiency - We help companies find new ways to increase productivity and efficiency with these tools. We work with you every step of the journey—from planning, implementation, and deployment to management, training, and customer support. You will realize the benefits of UCaaS and we can support hybrid PBX deployments, application customization, integrations and more.
  • Personalized assistance - To ensure you receive the most suitable communication and team collaboration tools, we take the initiative to offer high touch services including end to end project management with a playbook to optimize your new communications system’s configurations and performance.
  • Better admin and  user experiences - You can opt for personalized in-person onboarding and user training, but you will also get access to on-demand user and IT admin level training and knowledge transfer. This includes helping you as an IT admin learn how to create customized user profiles and setting up your custom business phone systems ring, how voicemail-to-email works, how call queues are handled, how phone numbers are managed, and more. We can help you set up caller IDs, auto-receptionist, call routing, call forwarding, power dialing, and other phone service configurations.
  • Managed service ongoing enterprise support - Your customer’s expectations are higher than ever, making RingCentral one of the most important investments in your tech stack. Let us provide you with the VIP support experience including full outsourcing of day-to-day management of your UCaaS and CCaaS applications. This  will help you reduce OPEX, increase coverage, ensure response time guarantees, have tailored proactive monitoring, and enjoy 24/7 support.
A leader in unified communications, RingCentral offers professional services for our RingCentral MVP, Rooms, and Contact Center product lines. For customers across all segments and geographies (US, CA UK, EU, AU, and LatAm), across their lifecycle, from consultation to lifecycle support.
Our offerings include basic remote implementations for the tech-savvy all the way up to onsite, full service deployments designed for customers deploying integrated UCaaS and CCaaS in a complex, global environment. All industries use our Professional Services. We offer professional services for all our product lines including RingCentral MVP, Contact Center, Rooms and more!
RingCentral managed and enterprise support services are ideal for large businesses that have multi-locations, custom integration needs, remote workforce, no dedicated IT resources for UCaaS or CCaaS tools, or advanced integrations. Managed services in particular is popular with organizations going through change management, rapid growth, globalization, M&As or large complex operations and tech stacks.
The market for unified communications service providers is vast, and every single one offers its own packages, features, and pricing. Remove the guesswork from your decision-making process, and allow RingCentral to take care of the planning, designing, and deployment of your RingCentral communications system.
With a proven track record in providing top-quality collaboration solutions to small businesses and enterprises, we are confident in having the most suitable communications platform for you. Our RingCentral product catalog features everything you would need to achieve business outcomes quicker—from deskphone and softphone calling, video meeting, and business SMS to internet faxing, audio conferencing, and internet calling.
What’s more, with RingCentral Professional Services, you pay only for what you need (a la carte model pricing). Whether you require the guidance of an implementation advisor or need full-service onsite deployments, we have you covered. Contact the RingCentral sales team for more information about what we have to offer.

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