ACCESSIBILITY

A better way to work, for everyone

We bring teams and customers together—in a more accessible way.
A visually-impaired man using screen reader support to navigate RingCentral dashboard

Accessibility-friendly team messaging, video meetings, and phone

We put people first in every solution we design. Our highly secure and reliable products are thoroughly tested with advanced human assistive technologies, which meet or exceed digital accessibility standards.

A lady with a prosthetic arm working on a tablet

How we make communication accessible

Our multi-year mission is to ensure that people of all abilities can effortlessly communicate and collaborate with one another, taking into consideration all hearing, vision, mobility, and cognitive disabilities.

VPAT Compliance logo

Accessibility features

Accessibility settings

Quickly customize font size for easier legibility.

Keyboard accessibility

Navigate all major workflows with common keyboard keys and shortcuts.

Screen reader support

Enable quick navigation for those with vision limitations.

Color and high contrast

Improve readability for everyone, including those impaired with poor eyesight.

TRS 711 service

Our products generally adhere to the TRS 711 communications assistance service.

Voicemail-to-text

Turn on visual voice messages for everyone, including the hearing impaired.

Active speaker highlights

Automatically highlight interpreter and speaker videos, or create a custom view.

Closed captioning

Make meetings more accessible for everyone, including those with language or hearing impairments.

Custom video layouts

Create your own custom video gallery with the choice of several options.

It all starts with an accessible app

The RingCentral app comes with accessibility built directly into its default software interface so that everyone can have an optimized experience right away. No additional configurations or settings necessary.

A woman on a wheelchair in a RingCentral video meeting
WCAG 2.0 A & AA Standards logo
GSA Section 508 Standards logo

Keeping our product compliant

We use Voluntary Product Accessibility Templates (VPATs) to evaluate our products against WCAG 2.0 AA and GSA 508.

More resources

Blog: Virtual backgrounds, closed captioning, and more for your video meetings
BLOG

Virtual backgrounds, closed captioning, and more for your video meetings

Press Release: RingCentral Brings Accessible, Mobile Communications to CNIB Foundation
Press release

RingCentral Brings Accessible, Mobile Communications to CNIB Foundation

Accessibility documentation*

REPORT

Accessibility conformance report for the RingCentral Service Admin Portal, VPAT (2.4)

REPORT

Accessibility conformance report for the RingCentral iOS app, VPAT (2.4)

REPORT

Accessibility conformance report for the RingCentral Android app, VPAT (2.4)

REPORT

Accessibility conformance report for the RingCentral web app, VPAT (2.4)

*Contact your RingCentral sales executive in order to request access to the complete VPAT reports.

Frequently asked questions

The RingCentral Product Counsel advises on accessibility requirements, including WCAG 2.0, for all end-user facing applications, new product features, and RingCentral services in general. We routinely assess our accessibility and roadmap to meet compliance. Our user experience (UX) team designs to meet accessibility compliance using our development practices and requirements.
RingCentral is committed to designing to accessibility compliance. RingCentral uses an independent third-party to perform assessments and validations for major releases of all our products. In addition, RingCentral uses self-assessment tools to evaluate accessibility when designing our products.
RingCentral identifies and fixes High and Medium priority issues related to compatibility with accessibility issues within 1-2 releases High and Medium priority issues related to compatibility with accessibility.
RingCentral applications and web pages are compliant with both Section 508 and WCAG 2.0 AA recommendations, with a few exceptions. More details about how each product complies with each WCAG guideline can be found in the product’s respective VPAT Accessibility report.
RingCentral Video offers automated English-only closed captioning for free to all Office and Glip users.
The RingCentral Video meeting recording player is accessible to screen readers and keyboard navigable.
The RingCentral app can be navigated via “Tab,” “Arrow Keys” “Enter,” “Esc,” and “Space.”
In the RingCentral app, in addition to the common keyboard commands, there are some additional keyboard shortcuts that can be found under Settings > Keyboard shortcuts.
RingCentral applications and web pages are compliant with both Section 508 and WCAG 2.0 AA recommendations to support access to users with visual impairments, with a few exceptions. More details about how each product complies with each WCAG guideline can be found in the product’s respective VPAT Accessibility report.
The RingCentral app has a Dark theme and a High Contrast theme. Access it via Settings > Themes.
Yes, through 2021 and beyond, RingCentral is committed to expanding our accessibility capabilities and VPAT conformance library of documents across much of our product portfolio.

Questions or Ideas?

Do you have questions about the accessibility of our products or ideas for new accessibility features? We would love to hear from you. Please reach out to Becky Hensley at accessibility@ringcentral.com, call our Support Team, or post an idea on our Community Ideas Page.
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