Get more from your phone system
Get the data you need to optimize call coverage.
Maximize your sales
Spot trends over time so you know what's working—and what isn’t.
Deliver a better customer experience.
Business-critical information, at your fingertips
Get actionable insights
Monitor queue and agent performance through fully customizable, real-time dashboards. Track trends and patterns for more efficient staffing and SLA management.
Measure what matters most
Get a better understanding of call queue performance with complete end-to-end visibility of key metrics. Select the widgets that best offer the insights you need like service level, call volume, agent details, and more.
Access easy-to-read dashboards
In just a few clicks, customize your dashboard and configure the data to meet your specific needs. Project your dashboard on a TV screen to boost team spirit and motivate queue members.
Live Reports Datasheet
How Goosehead Insurance gets better insights with Live Reports
Naked Wines provides better service with RingCentral
Looking to go a step further?
Explore our full range of customer engagement products. From a feature-rich contact center to omni channel digital engagement, we have a solution that fits your needs.
Gain key insights into call center performance
And learn how you can streamline customer experience, boost productivity, and meet business goals.