EnerSys
With a customer care mandate, EnerSys Australia and New Zealand replaced its disparate on-premise PABXs by consolidating and migrating to RingCentral’s single cloud-based telephony platform with future plans to overlay RingCentral contact centre-as-a-service (CCaaS). For the first time in ANZ, EnerSys now has visibility and centralised control of communications across its entire operations, and is well on the path to establishing a world-class customer experience.
Industry
Manufacturing/
Energy Storage
Energy Storage
Hq
Sydney, Australia
Year founded
1991
Employees
160 (ANZ)
Industry
Manufacturing/
Energy Storage
Energy Storage
Hq
Sydney, Australia
Year founded
1991
Employees
160 (ANZ)
RingCentral has already transformed our customer service. We now have queues and call flows, and proper management and reporting for our national 1300 and 1800 numbers, which our customer care team can continue to develop and refine as we add new capabilities and functionality.
Michael Dang
IT Management ANZ, EnerSys
KEY STATS
- Telephony platform supporting the establishment of a national customer care function
- Centralised visibility and control of communications across the business
- Reduced complexity and improved ease of use for administrators and users
- Integration with enterprise collaboration and CRM platforms delivering customer experience gains