RINGCENTRAL FOR THE AUSTRALIAN PUBLIC SECTOR

Unlock the power of digital communications

Deliver high value citizen-centric services that engage users and move the country forward.
a working public sector employee
a working public sector employee

Public sector organisations are getting future-ready with RingCentral

Australia’s digital landscape is changing

The digital revolution is well underway in Australia. Over the next decade, we will see important changes to policies as environmental shifts bring fresh challenges in how communities are served, at a time when citizen demands are increasing.

BUSINESSES ARE ADOPTING CLOUD

42%

of businesses in Australia are using paid cloud, this was at the end of 2019, this figure will be much higher by the end of 2020.

PRODUCTIVITY IMPROVEMENTS

9.4

Bil over

5

years

The adoption of cloud services by businesses in Australia has resulted in a cumulative productivity benefit to the economy.

AN ONLINE MOBILE SOCIETY

25%

of online sales in Australia were made through mobile devices in 2019, with 48 per cent of customers shopping on mobile at least once a week.

One tool for all your modern communications needs

Message

Stay in touch with staff, record conversations, and comment in real-time for instant teamwork.

Video

Run virtual meetings and all-hands roundtables over HD video. Join with a click via a web browser (no downloads needed).

Phone

Set up a highly secure government phone system to support citizens and staff. Save money with budget-friendly digital solutions.

Contact Centre

Start conversations with citizens across multiple touchpoints like voice, chat, social media, or email.

a woman working from home
TOTAL COST OF OWNERSHIP

Ease budget pressures

Leverage cloud economies of scale with solutions that are kind to your budget.
Increase efficiency while reducing costs with a cloud-first approach and all-in-one communications software.
Reduce spending on technology, storage, networking, and security and enjoy reductions in operational costs, maintenance, and upgrade expenses. No upfront hardware or expensive CapEx required.
On average, customers who migrate from an on-premises phone system to a RingCentral cloud phone system are saving about 40% on total costs.
CLOUD ELASTICITY

Only pay for what you really need

Adjust your solution based on usage, whenever and wherever you need to.
Scale users up and down so you only pay for what you use every month and not a penny more.
Add and delete users in minutes on the RingCentral mobile app. Say goodbye to multiple vendors and the hassle of negotiating your usage.
Predict your costs with certainty. Choose to allocate RingCentral to your CapEx or OpEx budgets; we can accommodate your preference.
A customer makes an online payment using a mobile device.
Cloud platform from RingCentral
FUTURE–FIT SOLUTIONS

Embrace the power of cloud

Adopt the government’s Cloud First policy and future-proof your organisation.
Enjoy our industry leading guaranteed SLAs (99.999%) and strengthen your disaster recovery plans.
We'll cover the maintenance of your cloud phone, message and meeting systems so you don’t have to. With software updates 4x per year, you’ll always have the latest version, features and enhancements.
Keep the lights on during any emergency by automatically enabling a mobile workforce. Keep employees smiling with work-life flexibility.
Our apps work on any device in any location. Sign in securely and start collaborating with colleagues and serving communities instantly.

Message. Video. Phone. All in one app.

Data security on the RingCentral Platform
SECURITY AND DATA RESIDENCY

Keep your data local and citizen information safe

RingCentral protects all your information and conversations with industry-compliant data centres and comprehensive security.

Seven layers of security

RingCentral safeguards communications over the entire transmission journey, not just part of it. Every communication travels through encrypted networks and 7 layers of authentication, connecting directly to established carrier lines.
INTEGRATIONS

Connect all your mission-critical tools, no coding required

Integrate RingCentral with hundreds of tools that you rely on every day like Microsoft Teams, Outlook, Office 365, Skype for Business, Dynamics, Salesforce, Google Chrome, G Suite, Oracle etc. Looking for a custom integration? We’ve got you covered—build your own with our open APIs.

DATA ANALYTICS

Gain valuable insights

Deliver a superior service experience and encourage data-driven business decisions with actionable analytics and automated reporting.
The data analytics in the RingCentral Phone System
We are a profit for purpose organisation – everything we make goes back into the welfare programs we support that provide for vulnerable children and families in the community. Without RingCentral in place and with agents working from home, all of AccessEAP’s calls would have been answered by our call overflow provider. The costs would have been astronomical.

Mark Hindle, Director of Technology, AccessEAP

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Deep domain experience
A Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide.
Proven record of 20 years
Over 20 years’ experience implementing, managing, and improving mission-critical digital transformations for customers across all sectors.
User-centred approach
We’ve helped over 400,000 customers and millions of users migrate to the cloud. 
Transform your public service with RingCentral 
Australia

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A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call 1800 940 745 .