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How does RingCentral Call Screening differ from Caller ID?
If I'm on the road with my cell phone, how will I know who's calling me?
How does call screening work when I'm online?
What is Call Controller™?
Can I block calls?
How does RingCentral Call Screening differ from Caller ID?
RingCentral is the only communications service provider that offers a desktop call screening component called Call Controller, which not only lets you see who’s calling you, but also allows you to “control” the call in real time. What that means is that while the caller holds for you, the Call Controller pop-up tool gives you clickable options: take the call, reject it, send it to voicemail or send a text-to-speech reply. This last option lets you type a message in your Call Controller tool then hit Send, at which point an "auto-attendant" translates the text to speech and broadcasts it to the caller.
You can also hear callers’ names. When you set up your system so that callers are prompted to state their names before the call is transferred to you, those names will be broadcast to you through your computer speakers or your telephone. When you know who’s calling you, and then are given flexible options to handle the call, you can better manage your time.
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If I’m on the road with my cell phone, how will I know who’s calling me?
When you set up your system so that callers are prompted to state their names, those names will be broadcast to you over the telephone. At that point, the auto-attendant gives you options that you can select by pressing a key on your phone: take the call, reject it or send it to voicemail.
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How does call screening work when I’m online?
When you’re online and you receive a call or fax to your RingCentral number, the patented RingCentral Call Controller tool will pop up on your computer screen. Call Controller identifies the caller for you and gives you a list of clickable options: accept the call, reject it, send it to voicemail or reply—which means that you can type a reply and have that translated to speech then broadcast to the caller. When you set up your system so that callers are prompted to state their names, those names will be broadcast to you through your PC speakers or through your telephone.
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What is Call Controller?
Call Controller is a unique patented tool that you can only find with your RingCentral service. With Call Controller, you can control your calls in real time. (Refer to How does RingCentral’s call screening feature differ from Caller ID? for more information).
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Can I block calls?
Yes. Just sign onto your online account and type the phone numbers or area codes that you want blocked.
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