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Call forwarding FAQs

What do you mean by “no double billing”? >>

A forwarded call consists of two connections, an inbound call to your RingCentral number and an outbound connection to the phone you used to answer the call. Other companies charge for each of these connections separately and charge you twice their published rate for each minute. For example, a company advertising 2.9¢/min would actually charge you 5.8¢ for every minute of talk time or 58¢ for a 10 minute conversation. At RingCentral, we only bill you for one minute of a connected domestic call. RingCentral Business Premium plan subscribers will pay only .39 cents for a 10 minute conversation. There are no hidden charges with RingCentral!

How many numbers can I forward calls to? >>

With FindMe call forwarding, you can forward calls to as many as 10 numbers. Plus, you can have all your phones ring at once or in a fixed order; so, for instance, if you forward calls to a sales team and one person doesn’t pick up, the call is automatically forwarded to the next person or department. You can change numbers at any time through your online account. In addition, if you need to forward your calls to a new number, you can activate FollowMe priority call forwarding by phone and punch in the new number. This setting will temporarily bypass your FindMe settings—you can easily switch back to your previous setting by calling your number and turning off FollowMe.

What is the difference between FindMe and FollowMe and how do they work? >>

FindMe and FollowMe are advanced call routing features. The major difference between FindMe and FollowMe is that FindMe is a multi-number locater service and FollowMe is a single-number call forwarding service.
For instance, FindMe lets callers “find” you more easily because they will be routed to numerous phone numbers. It routes calls to multiple people (your sales team, for example) on a rotating basis. Through your online account, you type in all of the telephone numbers you'd like to receive calls on—your mobile, office phone or your employees’ phones. You may choose to enter only one number or as many as 10. If you include more than one number, you can either have all numbers ring simultaneously or in a specified order.

FollowMe priority call forwarding is a single-number call forwarding service. What that means is that FollowMe will bypass your FindMe profile and route all of your calls to a single number that you can add by phone—on-the-fly. This method is extremely handy if you need to temporarily forward all your calls to a new number.

Can RingCentral forward my calls to a VoIP account? >>

Only if your VoIP carrier provides you with a 10-digit phone number.

What will callers experience? >>

When your callers dial your main number (and extension), they will hear your professional business greeting and then the auto-attendant will ask them to hold while they try to locate you. The auto-attendant asks them to state their name, if you have activated this feature. You’ll hear the name by phone or, if you’re online, through your computer speakers.

Can I forward calls to international numbers? >>

Yes. You can forward calls to any international number. Check out our low international rates.