COMPANY

Case Studies

Schoology




Schoology Stays Connected with Remote Employees
and Customers with Ease

A unique, online education experience

Schoology is a web-based learning management system used by students and teachers of all levels across the globe. Schoology transforms learning into a media-rich interactive experience by combining an easy-to-use collaborative interface and next-generation API integration into one innovative system. They provide solutions for groups ranging from individual classes to entire school districts. Founded in 2009, Schoology has grown to more than 100 employees and is based in New York, New York.

 

Finding a reliable provider

Prior to choosing RingCentral, the employees at Schoology used a provider that proved to be unreliable. Schoology is a customer-focused company, so being available to provide support to customers is essential to its business—system downtime or waiting on external technicians to make even minor changes is not an option. Having a unified system that can be managed remotely is also essential, because Schoology has a large remote workforce.
“Fifty percent of our sales team works from remote or home offices,” says Amar Shrivastava, Vice President of Finance and Administration. “Our previous provider had several issues during our peak season, and the sales team was severely impacted. RingCentral provides a reliable phone system that works for our employees in and outside of the office.”

 

Streamlined scalability

RingCentral provides both efficiency and convenience as Schoology continues to experience rapid growth. Administrators can easily add new users to the system without extensive training or help from external technicians. Users are able to change their own settings—which is particularly useful for the remote sales team. RingCentral delivers a phone system that allows employees and customers to communicate quickly and easily. “RingCentral allowed us to re-provision our existing equipment rather than having to buy and learn how to use new hardware,” says Shrivastava. “We were also able to maintain our existing extension system, while other providers required that we change it completely.”

 

Steadfast and consistent support

As Schoology continues to grow and help students all over the world, remains a critical part of day-to-day operations. With the RingCentral mobile app, employees at Schoology can stay connected to their colleagues and customers—regardless of location.
“RingCentral is technology-focused and ahead of the curve,” says Shrivastava. “The premiere of new capabilities and improvements is always exciting. It’s great to see the constant changes and updates to the system.”

Company profile

Schoology is a web-based learning management system.


Year founded: 2009


Website: www.schoology.com


Headquarters:
New York, NY


Size: 100 Employees


“Fifty percent of our sales team works from remote or home offices.  Our previous provider had several issues during our peak season, and the sales team was severely impacted. RingCentral provides a reliable phone system that works for our employees in and outside of the office.”

— Amar Shrivastava, Vice President of Finance and Administration