Prior to the RingCentral implementation, this move to remote life would not have been as quick or easy. NADA was using a dated on-premises voice-over IP (VoIP) system that generated significant limitations should employees need to be off-site. While employees could forward their calls, if the building itself was no longer in use, the main phone number would have shut down.
Thanks to Rafael’s expertise, he realized this ahead of the pandemic, and implemented a total overhaul of NADA’s older IT systems. As they deployed Microsoft’s Office 365, their learning management systems, content management systems, and association management system, NADA was able to integrate the RingCentral’s cloud-based contact center directly into its IT infrastructure.
Rafael’s business continuity plan outlined a path to grant employees access to their critical information regardless of location, so they could do their jobs or make decisions anytime, anywhere, and on any device.
“If we could enable our staff to be more nimble, efficient and effective in our mission of servicing our members, we wouldn’t be limited by a building. RingCentral was one of those steps in us being able to get the work done from anywhere on any device,” Rafael said.
In addition to transitioning NADA’s contact center and telecommunication operations to the cloud, the organization proactively purchased laptops, something many companies have struggled with as computer supply chains were overwhelmed during the coronavirus pandemic. But because every NADA employee already had a laptop, they could all begin working from home right away.
Once he received the call to start helping team members transition to their home environment, Rafael said the deployment was easier than most would imagine.
“When the announcement came, I reached out to our partners at RingCentral and Microsoft. We had our questions answered quickly, underwent some training, and got everybody up and running and working right away,” Rafael explained.
To complete the transition, NADA made a few changes on the back end of its new VoIP solution, allowing the phone to ring on a cell, mobile device or desktop. They enabled a single sign-on system through Microsoft Office 365. Because they were already using RingCentral, they didn’t have to purchase any additional software, and the deployment was fairly simple.
“It was not as difficult as I thought it was going to be, and it works pretty seamlessly," Rafael said.