RingCentral subprocessor list

When operating as a data processor, RingCentral may use RingCentral’s affiliates or one or more of the following entities as sub-processors:

List updated: 06-04-24

Name

Purpose of Processing

Location of Processing

Transfer Mechanism

Acquire Asia Pacific Philippines, Inc.

Purpose of Processing

Customer Support Call Center

Location of Processing

Philippines

4th Floor Worldwide Corporate Center,
Shaw Boulevard, Mandaluyong,
Metro Manila Philippines 1552

Transfer mechanism

Standard Contractual Clauses
Google LLC

Purpose of Processing

Data Center Hosting




Conversational and language features

Location of Processing

Canada, Germany, United Kingdom, USA

Canada, Germany, United Kingdom, USA

1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Transfer Mechanism

Standard Contractual Clauses
Amazon Web Services, Inc.

Purpose of Processing

Data Center Hosting

Location of Processing

Australia, Canada, Germany, United Kingdom, USA

410 Terry Ave N,
Seattle, WA 98109, USA

Transfer mechanism

Standard Contractual Clauses
Callinize Inc. (Tenfold)

Purpose of Processing

Integrates CRM platforms Bullhorn, Netsuite, ServiceNow and Sugar CRM with RingCentral Office.

Integrates CRM platforms Bullhorn, Netsuite, ServiceNow, Sugar CRM, Dynamics, and Zendesk with Engage Voice

Location of Processing

USA

2222 Rio Grande St, Suite 250,
Austin TX 78705

Transfer mechanism

Standard Contractual Clauses
JettyCloud LLC

Purpose of Processing

Engineering, Development and Operations Support

Location of Processing

Georgia

Georgia, Tbilisi, Vake district, Nutsubidze slope, micro/district II, quarter IV, building N2, apartment N 76

Transfer mechanism

Standard Contractual Clauses
Microsoft Azure

Purpose of Processing

Intelligence development and/or features (including but not limited to productivity, conversational, sales intelligence)

Location of Processing

United States

1 Microsoft Way Redmond, WA 98052

Transfer Mechanism

Standard Contractual Clauses
Mutare, Inc.

Purpose of Processing

Voicemail Transcription Service

Location of Processing

USA

2325 Hicks Road, Rolling Meadows, IL 60008

Transfer mechanism

Standard Contractual Clauses
PubNub, Inc.

Purpose of Processing

Manages in-app message notifications

Location of Processing

USA

50 San Francisco Street San Francisco, CA 94133

Transfer mechanism

Standard Contractual Clauses
Dstny Automate (formerly Qunifi Limited)

Purpose of Processing

Integration between RingCentral PBX and Microsoft Teams

Location of Processing

Worldwide

Aw House, 6-8 Stuart Street, Luton, Bedfordshire, LU1 2SJ, United Kingdom

Transfer mechanism

Standard Contractual Clauses
RingCentral, Inc.

Purpose of Processing

Product, Engineering, Operations, Marketing, Support, Sales, Customer Success Management. Company Headquarters

Location of Processing

USA

1209 Orange Street Wilmington, DE 19801
Foundever

Purpose of Processing

Customer Support Call Center and Professional Services

Location of Processing

Bulgaria, Nicaragua, Costa Rica

53-55 Butts Road, Coventry, Warwickshire, CV1 3BH, United Kingdom

Transfer mechanism

Standard Contractual Clauses
Sutherland Global Services Inc.

Purpose of Processing

Customer Support Call Center

Location of Processing

Mexico

Dr. Roberto J. Cantú 2777 Col, Los Doctores, 64710 Monterrey, N.L., Mexico

Transfer mechanism

Standard Contractual Clauses

RingCentral Strategic Alliance Program

*These subprocessors are in addition to the above, depending on customer’s purchase

Name

Purpose of Processing

Location of Processing

Transfer Mechanism

Textel

Purpose of Processing

SMS productivity enhancement and analytics provider

Location

United States, Philippines, France

Transfer mechanism

Standard Contractual Clauses
SpinSci

Purpose of Processing

Integration of RingEX into SpinSci Patient Assist

Location of Processing

United States

Transfer mechanism

Standard Contractual Clauses
ThetaLake

Purpose of Processing

Cloud based compliance, security and archival platform

Location of Processing

United States

Transfer mechanism

Standard Contractual Clauses
Cognigy

Purpose of Processing

Conversational intelligence features and authentication provider

Location of Processing

United States, Canada, United Kingdom, Germany, Australia

Transfer mechanism

Standard Contractual Clauses
Omilia

Purpose of Processing

Conversational intelligence features and authentication provider

Location of Processing

United States or European Economic Area

Transfer mechanism

Standard Contractual Clauses
Balto

Purpose of Processing

Conversational intelligence features provider

Location

United States

Transfer mechanism

Standard Contractual Clauses
RSI

Purpose of Processing

Data analytics and archival

Location

United States

Transfer mechanism

Standard Contractual Clauses
Calabrio

Purpose of Processing

Productivity enhancement and workflow management tool provider

Location

United States

Transfer mechanism

Standard Contractual Clauses

Recent Changes:

Date

Change

Comments

June 4, 2024
Addition of Balto, RSI, and Calabrio. Addition of locations of processing for Foundever (Nicaragua,Costa Rica) for RingEX only.
Applies to RingEX, RingCX, and Contact Center
June 4, 2024
Removal of Datadog and Intercom
Applies to RingCentral Events
April 17, 2024
Removal of Diseno Global
Applies to RingEX, RingCentral Video Pro, RingCentral Meetings, RingCentral Contact Center, RingCentral Engage Voice, RingCentral Engage Digital, RingCX, RingCentral Unify Office, RingCentral Avaya Cloud Office, and RingCentral Rainbow Office
February 23, 2024
Addition of Safeguard (RingCentral Events) and Microsoft Azure (RingEX)
Applies to RingCentral Events and RingEX
February 23, 2024
Modified purpose of processing for Microsoft Azure (RingSense) and Google (RingEX)
Applies to RingSense and RingEX
February 23, 2024
Addition of Strategic Alliance Program partners
Applies to RingEX
January 15, 2024
Removal of Chargebee, Vonage, and Heroku
Applies to RingCentral Events
December 18, 2023
Addition of Amazon Web Services for text-to-speech and addition of processing locations for data center hosting, removal of PostMark and Callinize/Tenfold
Applies to RingCentral Engage Voice and RingCX
December 15, 2023
Addition of Microsoft for Productivity intelligence development and/or features
Applies to RingCentral Events
November 30, 2023
Addition of Speech to text functionality for Google LLC
Applies to RingEX, Video Pro, Engage Voice, RingCX, Unify Office, Avaya Cloud Office, Rainbow Office
November 16, 2023
Removal of Claranet
Applies to RingCX
October 26, 2023
Addition of Microsoft
Applies to RingCX
September 25, 2023
Creation of RingCX using existing subprocessors from Engage Digital and Engage Voice
Applies to RingCX formerly known as Engage Digital and Engage Voice.
August 29, 2023
Addition of product RingSense
Applies to RingSense
August 11, 2023
Removal of Alchemer and Google LLC. Updated purpose of processing and name of Wildbit Inc to PostMark
Applies to Engage Digital
August 2, 2023
Addition of products RingCentral Session and RingCentral Events
Applies to RingCentral Events, Session
July 14, 2023
Addition of Frontline Services II, Inc.
Applies to RingCentral Managed Services purchased after July 14, 2023
July 5, 2023
Updated name of Sitel Operating Corporation Limited to Foundever
Applies to RingEX, Video Pro, Meetings, Contact Center, and Unify Office.
May 31, 2023
Removal of Data Corporation OU
Applies to all products.
May 31, 2023
Addition of Black Box Corporation (AGC Networks, Inc.)
Applies to RingCentral Managed Services purchased after May 31, 2023
October 28, 2022
Addition of Sitel Operating Corporation Limited to Unify Office.
Applies to RingCentral Unify Office.
October 28, 2022
Removal of Acquire Asia Pacific Philippines, Inc. from Unify Office.
Applies to RingCentral Unify Office.
September 30, 2022
Removal of JettyCloud LLC from Unify Office Subprocessors.
Removal only applies to RingCentral Unify Office.
September 30, 2022
Removal of ABSoft.
Applies to all products.
July 5, 2022
Updated PubNub, Inc. physical address
Applies to all products.
June 30, 2022
Removal of Nordigy, Ltd.
Applies to all products.
June 8, 2022
Addition of Diseno Global
Applies to all products.
May 25, 2022
Addition of addresses to location column
Applies to all products.
March 30, 2022
Addition of Data Corporation OU and JettyCloud LLC.
Applies to all products.