In this new video mini-series, discover how to go further with your business communications and offer intelligent, connected experiences. Get all the advice you need to make your employees’ lives easier, delight your clients and optimise the performance of your business.
Business communications systems have demonstrated that they play an essential role in making collaboration between employees easier, whatever their working model. There are now new challenges to overcome to get the greatest benefit from these systems by integrating them more effectively into your working environment and using all the information available to improve productivity and the quality of interactions.
Hybrid working, AI, integrated contact centres, reliability, integration with Microsoft Teams, advanced analytics…
Our business communications experts will advise you in:
Artificial intelligence
Our ways of working have undergone profound changes and businesses need communications systems that are able to meet the challenge of offering flexibility, mobility and security, while ensuring a good return on investment. Lauren Barber, Manager, Upmarket Expansion explains how to benefit from unified business communications and AI and provide intelligent, connected experiences.
Integrated contact centre
The customer experience is a central concern for companies, but their employees do not always have the tools they need to respond quickly and effectively to customers’ queries. Alfie Al-Attiyah, Lead Solutions Engineer, describes how to break down silos and improve the experience of agents with the help of a collaborative contact centre.
Integration
Collaboration systems such as Teams have been quickly adopted by many companies. But when it comes to managing their phone communications, businesses prefer to use the services of a specialist. Bryan Peddie, Product Marketing Manager, discusses the integration that is needed to optimise productivity and get the best of both worlds.
Managing activities
Analysing the performance of your communications system has become crucial to managing its activities for both IT and line of business managers. Natalie McGathan, Senior Customer Success Manager, identifies new KPIs you need to monitor and the alerts you should set up to make data-based decisions.
Reliability
Business communications systems must be reliable in order to provide the best possible customer and employee experience. This level of reliability is easier to achieve with the cloud, but the provider must have a well-designed architecture. Nicolas Erhlacher, AVP Professional Services and Sales EMEA, highlights the points you should focus on and the importance of full transparency concerning the uptime rates in your communications provider’s SLA.
