Business Phone
The world’s most reliable cloud phone system with built-in team messaging – all reimagined with AI at every step.
Unified business intelligence
Turn insights into action with real-time analytics
Uncover key trends from your communication channels to make smarter, faster decisions.
Solve problems faster
Quickly pinpoint and resolve technical issues before they impact your business.
Spot opportunities for growth
Find growth opportunities hidden in your customer communications.
Access insights in real-time
Track key indicators in real-time to respond instantly to changing business conditions.
FLAWLESS CONNECTIVITY
Ensure seamless communications
FLAWLESS CONNECTIVITY
Ensure seamless communications
Proactive network monitoring
Stay ahead of problems and prevent disruptions with advanced analytics and automated early warning systems.
Quality of Service (QoS) management
Keep calls and video meetings clear by instantly detecting and fixing quality issues across your network.
User adoption insights
See how people are using your tools to improve adoption and get the most value from your system.
STREAMLINED OPERATIONS
Maximise operational efficiency
STREAMLINED OPERATIONS
Maximise operational efficiency
Call volume and agent performance analysis
Maximise team productivity with insights on busy call times and top-performing agents.
Customisable analytics dashboards
Set up dashboards to easily track trends and make faster decisions.
Keep everyone informed
Get updates with reports, wallboard views, and data-driven alerts sent straight to your inbox.
REAL-TIME INTELLIGENCE
View live data for faster decision-making
REAL-TIME INTELLIGENCE
View live data for faster decision-making
Reduce customer wait times
Respond faster by adjusting staffing to handle busy call times.
Staffing for success
Make sure the right team members are available when they’re needed most.
Measure what matters
Drag, drop, and customise dashboards to track your most important metrics.
Loved by over 400,000 businesses of all sizes
RingCentral gives us an affordable platform and Live Reports that increased agent productivity by 35% while helping us deliver an outstanding customer experience.
Khayyam Jafri, Marketing Manager, IrisVision
12%
Sales increase after managers gained performance insights
35%
Increase in productivity
Products used:
RingEX
RingCentral Analytics ranked #1
See why RingCentral was named the clear leader for analytic capabilities by the Tolly Group.
Explore our AI-powered products
Contact Centre
Create effortless customer experiences across every channel with our AI-first contact centre solutions.
Events
Curate virtual, onsite, or hybrid events where AI enhances every milestone – from planning to execution.
Conversation Intelligence
Empower sellers at every stage with at-a-glance sales views, AI-powered scoring, and instant call summaries.
All your questions, answered
It can help optimise operations, improve customer experience, increase productivity, and make data-driven decisions by providing real-time insights into your communication patterns and performance.
RingCentral offers a wide range of reports, including call volume, quality of service, user adoption, device usage, and custom reports tailored to your specific needs.
Yes, RingCentral Analytics allows you to create custom dashboards with the metrics most relevant to your role or department.
It provides insights across all locations, allowing you to compare performance, identify best practices, and ensure consistency across your organisation.
Resources
See Analytics in action
Act on insights with real-time analytics
Put all your communications data to work, so your teams can make smarter decisions.