Free VoIP: Does It Exist and Is It Good for Business?
Choosing between downloadable VoIP software and paid services
Thank you.
A RingCentral sales advisor will contact you within 24 hours.
Is there really a free VoIP service?
Yes! There are free VoIP (Voice over Internet Protocol) services out there. These are usually consumer-level apps you can download from the Apple App Store or Google Play. You might even be using them to chat with your friends and family.
People typically use these messaging apps to make video and voice calls and send instant messages to anyone from anywhere in the world without paying anything.
The main draw is probably the easy setup. All you need to do is download the app, install it on your device, and create an account—and you’re good to go! They really are great for personal use. But if you want to use them for business, they might not be the best option.
Heard of VoIP softphones?
This term is less commonly used, but the apps mentioned above are examples of VoIP softphones, which are basically programs that let you make calls over the internet. They essentially turn your computers into “real phones” you can use for calls from PC to phone, from phone to PC, and between VoIP-enabled devices.
Most of these softphones have mobile app versions, so you can use your mobile devices as VoIP phones.
The main limitations of consumer-level free VoIP
One of the major selling points of Voice over IP is the fact that it won’t rack up your phone bill—especially because there are VoIP apps that can be downloaded for free. But of course, with anything that’s free, there can be some drawbacks:
1.
Free VoIP apps only work when everyone on the call is using it.
Let’s say you have a Skype account and want to use it to call
someone. To make voice or video calling possible, the other person needs
to have a Skype account too.
This also means you won’t be able to
call phone numbers directly. Sure, apps like Skype and Viber allow you
to do this—but you’d need to buy credits to make it happen.
2.
They’re completely dependent on a strong internet connection.
All VoIP services need a strong internet connection to work properly.
With paid VoIP services, even though you’re paying for them, your VoIP
provider will conduct a broadband connection test and a speed test to
make sure your system can handle internet calls. If you need your calls
to be reliable, this is probably the better way to go.
3.
There’s no direct way to make calls to and from landline phones.
You won’t be able to call from a landline phone to the app, and of
course, vice versa. Some apps can assign a temporary number from
different countries, but you’d have to pay extra.
4.
Don’t expect a VoIP E-911 feature.
Free VoIP doesn't support emergency calls since it isn't associated with
a physical location (you can make emergency calls using your existing
phone number on a traditional telephone network because it's associated
with an address). To make it easier for responders to locate callers in
cases of emergencies, federal law now requires business VoIP providers
to register their customers’ addresses.
Since consumer-level free VoIP like Whatsapp and Facebook Messenger can’t accommodate phone calls from landline systems and other VoIP apps, they can’t completely replace your home phones. For that, you might want to look into residential VoIP services, which offer general landline functions without the high price.
Are there free VoIP services for business?
Enterprise VoIP services usually come with a subscription cost, which depends on the plan you choose. As to what these plans include, you get what you pay for.
Believe it or not, there are companies that
offer free versions of their VoIP service—the only thing is something
that’s free typically isn’t good enough for the average business.
In fact, free business VoIP packages are usually meant to be trial runs for really small businesses, which means they cater to a very limited number of users. For example, here are a few scenarios where free business VoIP solutions might be missing communication and collaboration features:
Communication
- The platform for VoIP calling is free, and you can also receive inbound calls for free, but you still get charged per minute for outbound calls (not good for a sales call center or any company or department that makes a lot of outbound phone calls). You’re probably better off investing in a robust call center software program.
- Calling and sending text messages may be free, but limited to a certain number and to businesses in the United States. In many cases, SMS isn’t supported at all, so if you’re the type of business that sends appointment reminder texts to your clients, you’ll need to look at other options.
- You may be able to get a free phone number. But since they generally recycle numbers, there’s a chance you’ll receive calls intended for someone else.
- Free versions don’t support emergency services. That means it's impossible for your employees to call 911 in case an accident happens.
- Yes, it’s possible to find a free service with comprehensive unified communications (a phone system that unifies multiple communication channels like voice, email, and video conferencing). But in cases like this, you’ll typically get little to no customer support when things go wrong. With paid services, whether you’re on a monthly or annual plan, you can always call your provider for help or get access to resources if you encounter problems with your phone line or hosted PBX phone system.
- If the provider is using SIP trunking (aka using an IP-enabled private branch exchange to create virtual phone lines within an organization), then they don’t support SMS—and you won’t be able to send texts. SIP to SIP calls are free, but you can’t dial direct phone numbers.
Collaboration
- You might get collaboration features like high-definition video conferencing, but with a cap on the usable bandwidth. Bandwidth affects connectivity, sound, and image quality, so you can expect choppy calls, which no one likes.
- Free services usually don’t offer integrations with important business apps like Salesforce and Zendesk.
- You’ll probably find a free service with built-in customer relationship management (CRM) software, but you can almost bet it’ll lack some functionality. Limited storage, for example, is something you’d expect in this case. This could be a problem as you grow your customer base.
The above scenarios are just a few examples of things to look out for
when searching for free business VoIP plans. But if you feel that a
free package is enough to meet your needs for now (and won’t hinder
growth), then go for it.
If you do think you’ll need a fully
business-capable internet phone solution, on the other hand, or if you
know that your business will need to add or remove users, open new
locations, and get more customers, then a paid service would make more
sense.
Look into a free trial or two and try out some VoIP software.
Want to switch to VoIP? Take a look at free trials
If you want to get a feel for a service before deciding to sign up,
then free trials are the way to go. Trial packages usually come with
most of the important features and support associated with an actual
paid subscription, so you can have the full experience for a limited
time.
Look at a few different providers and compare them to see which one best addresses your needs.
In fact, why not start by taking RingCentral for a test drive?
RingCentral MVP™* plans for your small business
PAY ANNUALLY AND SAVE UP TO 33%.
Standard
Message, Video, Phone
$37.99
$27.99
/user/month **
Everything in Essentials, PLUS
- No limit on number of users
- Business phone numbers in over 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Video meetings with up to 100 participants
- Up to 24-hour meeting duration
- Quality-of-service reports
-
Popular integrations including
Office 365, Google Workspace, Slack,
and more - 24/7 support
Show all benefits
Ultimate
Message, Video, Phone, Open API
$59.99
$49.99
/user/month **
Everything in Premium, PLUS
- Device status reports
- Device status alerts
- Unlimited storage***
Show all benefits
Compare plans
Have a question? Call
(800) 574 5290
|
Not available
Essentials
Buy now
Try free
|
Standard
Buy now
Try free
Contact sales
View Demo
|
Premium
Buy now
Try free
Contact sales
View Demo
|
Ultimate
Contact sales
Contact sales
View Demo
|
|
|---|---|---|---|---|
|
Pricing
|
Annually: $19.99/user/mo
Monthly: $29.99/user/mo |
Annually: $24.99/user/mo
Monthly: $34.99/user/mo |
Annually: $34.99/user/mo
Monthly: $44.99/user/mo |
Annually: $49.99/user/mo
Monthly: $59.99/user/mo |
|
Business phone or toll-free numbers
One phone number for calling, team messaging, and video
meetings access.
Each user gets a dedicated phone number at no additional cost. Essentials edition doesn't include video meetings.
|
✔
|
✔
|
✔
|
✔
|
|
Toll-free minutes
Inbound Toll-free minutes
Toll-free minutes are per account regardless of number of lines. Additional minutes are always available for automatic purchase, which bill at 3.9¢/min.
Learn
more
In addition to unlimited outbound calling minutes, every account gets a set number of toll-free minutes for inbound calls. You can transfer an existing toll-free number or get a new one.
The number of inbound calling toll-free minutes per account is shown in the chart on the right. Additional minutes are always available for automatic purchase, which bill at 3.9¢/min. There are also bundled offers available that can reduce the cost to 1.9¢/min.
Learn
more
|
100
|
1,000
|
2,500
|
10,000
|
|
Unlimited calls within the US/Canada**
Unlimited calling/phone calls within the US and CA. Plus, choose from affordable and convenient international calling plans that fit your business. Terms and conditions may apply.
Learn more
|
✔
|
✔
|
✔
|
✔
|
|
Unlimited Business SMS**
Use your business phone number to send unlimited one-to-one or group SMS/MMS.
|
✔
|
✔
|
✔
|
✔
|
|
Voicemail-to-text
Automatically convert voicemail messages into text form so users can screen messages easily and respond to the most important call first.
|
✔
|
✔
|
✔
|
✔
|
|
Visual voicemail and voicemail-to-email
Access voicemail messages from your desk and mobile phones, email, desktop app, and online account.
Learn
more
|
✔
|
✔
|
✔
|
✔
|
|
Team messaging
Collaborate more effectively with colleagues, clients, and contractors with team messaging, task assignment, calendar sharing, and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box, Google Drive, OneDrive, and more.
Learn more
|
✔
|
✔
|
✔
|
✔
|
|
Document sharing
Access documents and files stored on your computer or your Google Drive, Box, OneDrive, and Dropbox accounts and easily share them with your team members.
|
✔
|
✔
|
✔
|
✔
|
|
Call management and phone system
administration Sophisticated call management, enabling you to configure your phone system across the entire company, regardless of location or device. Optimize communication with custom admin and user configurations online or using the mobile app.
Call management features include:
*Not available with Essentials.
Learn
more
|
✔
|
✔
|
✔
|
✔
|
|
Mobile apps for iOS and Android
Whether you're an Apple or Android user, you can use your smartphones and tablets to make and receive calls, join and host meetings,
team message coworkers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail.
Learn
more
|
✔
|
✔
|
✔
|
✔
|
|
High-definition (HD) voice
To consistently deliver the highest HD quality possible, RingCentral utilizes the Opus Interactive codec for audio and video, as well as the G.722 codec for audio.
Learn more
|
✔
|
✔
|
✔
|
✔
|
|
Call log reports
Get a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, as well as the time, date, and duration of the call.
Learn
more
|
✔
|
✔
|
✔
|
✔
|
|
Phone rental options: desk and
conference phones Rent any desk phone or conference phone for a low monthly price.
Contact sales for details and pricing.
Learn
more
|
✔
|
✔
|
✔
|
✔
|
|
Add Video Pro and Video Pro+ users
Administrators can add Video Pro and Video Pro+ users from within MVP.
|
✘
|
✔
|
✔
|
✔
|
|
Unlimited internet fax
Send and receive faxes from your computer, mobile device, Microsoft Outlook, cloud storage providers (such as Dropbox), and more.
Learn
more
|
✘
|
✔
|
✔
|
✔
|
|
Unlimited audio conferencing
Host an unlimited number of audio conference calls, with up to 1,000 attendees per conference. Each user gets unique host and participant access codes.
|
✘
|
✔
|
✔
|
✔
|
|
Video meetings and participants
Hold video meetings with screen sharing, in-meeting public and private chat capabilities—anytime, anywhere, on any device.
Maximum number of participants varies by the video platform:
Premium with RingCentral Video (up to 200) Standard with RingCentral Video (up to 100) |
✘
|
Up to 100 people
per video meeting
|
Up to 200 people
per video meeting
|
Up to 200 people
per video meeting
|
|
High-definition (HD) video
RingCentral delivers crystal-clear HD quality video and voice.
Learn more
|
✘
|
✔
|
✔
|
✔
|
|
Quality-of-service reports
Gain the ability to proactively review overall RingCentral system health and diagnose quality issues impacting users. A holistic overview of quality measured by location, endpoint, codec, ISP, and more enables
easier monitoring and faster troubleshooting.
Learn
more
|
✘
|
✔
|
✔
|
✔
|
|
Popular integrations including Office 365,
Google Workspace, Slack, and more
RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency. Get integrations for bots, AI, analytics, archiving, automation, productivity, and more.
Learn
more
|
✘
|
✔
|
✔
|
✔
|
|
24/7 support
Unlimited chat and phone support.
|
✘
|
✔
|
✔
|
✔
|
|
Multi-level auto attendant
Answer callers automatically with customized greetings, and ensure every call is directed to the right employee or department.
Learn
more
Auto-attendant is a virtual receptionist service that greets your callers and routes them to employees, departments, or to any phone in the world (i.e. an employee's mobile phone, an office deskphone, or a virtual phone on the RingCentral app).
With the multi-level auto attendant feature, you can create rules to handle incoming calls for multiple office locations or language selections. For example:
“Press 1 for our New York office. 2 for Chicago office. 3 for Los Angeles office.” OR
“Press 1 for English. Marque 2 para Español.”
|
✘
|
✔
|
✔
|
✔
|
|
Professional implementation
Get the most out of RingCentral with a portfolio of professional and personalized services, ranging from planning, designing, and implementation to project management, ongoing support, and consulting.
Learn
more
|
✘
|
✔
|
✔
|
✔
|
|
Call recording
Automatic call recording: Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments.
On-demand call recording: Allows Users to manually record phone calls anytime using an IP Phone provisioned with RingCentral, Forwarding Number, or RingCentral Phone for Mobile.
Learn
more
|
✘
|
On-demand
|
Automatic
|
Automatic
|
|
Compatible with RingCentral Rooms™ (add-on)
Turn any space into a conference room.
Learn
more
|
✘
|
✔
|
✔
|
✔
|
|
Single Sign-on
Users can log in to RingCentral automatically with their corporate credentials. Reduce the IT cost of assisting in password recovery and benefit from a central authentication point that securely accesses your RingCentral service from any device.
Learn
more
|
✘
|
✘
|
✔
|
✔
|
|
Multi-site admin and management
Get the flexibility to manage and support your branch offices based on their unique operational needs.
Learn
more
|
✘
|
✘
|
✔
|
✔
|
|
Up to 8-digit extensions with site codes
Simplified intra-site dialing for large multi-site customers.
|
✘
|
✘
|
✔
|
✔
|
|
Hot desking
Allows users to log in to shared phones to access their own RingCentral extensions, voicemail and greetings, and other features.
Hot desking lets employees share office desk phones while keeping their separate extensions, greetings and voicemail access.
It enables companies to save costs of desk phones while still letting their employees remain productive. |
✘
|
✘
|
✔
|
✔
|
|
Advanced call handling including whisper, barge, and more
Advanced call management controls (monitor, whisper, barge, takeover) to allow authorized users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.
Other features include overflow call queues, user groups, and role-based access control with customized roles/permissions.
|
✘
|
✘
|
✔
|
✔
|
|
Real-time analytics
Gain real-time insights into your RingCentral system and gather business-relevant data, alerts, and reporting metrics.
|
✘
|
✘
|
✔
|
✔
|
|
Popular CRM integrations with Salesforce, Zendesk, and more
Bring the functions and features of RingCentral MVP into your business apps such as Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, etc.
Learn more
|
✘
|
✘
|
✔
|
✔
|
|
Industry-specific integrations with Canvas, Smarsh, and more
Bring the functions and features of RingCentral MVP into your vertical's business apps such as Canvas, Smarsh, etc.
Learn more
|
✘
|
✘
|
✔
|
✔
|
|
Developer platform and custom integrations
RingCentral APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable
insight from communications data.
Visit
Developer Portal
|
✘
|
✘
|
✔
|
✔
|
|
Device status reports
Monitor hard phone registration status globally and gain visibility into your devices' history.
|
✘
|
✘
|
✘
|
✔
|
|
Device status alerts
Set up automated monitoring rules and receive notifications when devices are offline.
|
✘
|
✘
|
✘
|
✔
|
|
Unlimited storage***
Store an unlimited* amount of documents, spreadsheets, presentation files, contracts,
invoices, images, videos, and recordings.
*Retention period applies.
Store an unlimited* amount of content within your RingCentral app. This could be documents, spreadsheets, presentation files, contracts, invoices, images, or videos that you send as attachments within messages; or these could be the recordings of your video meetings.
*Retention period applies. |
✘
|
✘
|
✘
|
✔
|
The search for the world’s easiest meetings platform is over.
Michael Moxley
Vice President
Our opportunities for connection have increased 5x, and in a mere 14 months we’ve achieved ROI of 35% cost savings with RingCentral.
Randy Boyd
Infrastructure Architect
Since we replaced the landline phones across our locations with RingCentral, we’re already seeing a cost saving of 20%.
Bron McCall
CTO
RingCentral has dramatically improved our efficiency and customer service. We’ve added 10% to our bottom line, easily, and reduced employee stress levels!
Ed Sieber
Owner and President
Important details and disclaimers
SMB Holiday Promotion:
*Void where prohibited or restricted. Offer valid until October 31, 2021. Discounts based upon list price published prior to Offer start date. Free Month(s) Conditions subject to the quantity of years purchased under qualifying RingCentral MVP plans purchased, and between 2 and 399 digital lines required. Additional Terms and Conditions apply.
*Void where prohibited or restricted. Offer valid until October 31, 2021. Discounts based upon list price published prior to Offer start date. Free Month(s) Conditions subject to the quantity of years purchased under qualifying RingCentral MVP plans purchased, and between 2 and 399 digital lines required. Additional Terms and Conditions apply.