Open, frictionless service on the terms of the customer
Guide to Apple Business Chat for Customer Service Leaders
This guide provides an overview of the changing communications landscape, gives an in-depth look at Apple Business Chat, and examines how organizations are already implementing the new technology.
Digital Customer Engagement Selection Guide
Finding the right digital customer engagement platform for your company will help you deliver effortless customer experiences and create profitable, lasting relationships. Connect with customers wherever they are online. Read this guide to learn:
- What is a digital customer engagement platform
- Why you should support digital channels
- How to identify feature requirements
AI-Powered Intelligent Customer Engagement
As organizations increasingly turn to artificial intelligence (AI), they are improving the customer experience by learning more about their customers and anticipating their needs.
Join this webinar with Robin Gareiss, President and Founder of Nemertes Research, to learn five ways to improve CX that leverages AI.
AXA Embraces the Rise of Digital Customer Service
AXA’s customer service handles 4,000 messages a month—in addition to the other channels it offers, like email and live chat—with only four agents. Watch how AXA was able to digitize its contact center and achieve its primary goal of putting the customer at the center of everything it does.
Top Questions to Include in a Digital Customer Service Platform RFP
To keep up with evolving customer preferences and maintain brand loyalty, your customer care must become more digitally focused. Use this list of questions to assist as you build a more advanced digital customer service strategy.