CPaaS - Communications Platform as a Service
Enrich and improve customer communications by integrating communications features to your business applications.
What is CPaaS?
Just like UCaaS, Communications Platform as a Service or CPaaS is a cloud-based delivery model that focuses on improving communication channels. It’s a model that allows companies to add various communication features to their existing business applications. Added capabilities like voice, video, and SMS can be deployed through communication APIs (Application Program Interfaces).
RingCentral, one of the leading Unified Communications as a Service (UCaaS) providers, also offers a comprehensive CPaaS solution through our Developers platform. Get access to free communications APIS and embedded communications technology that will allow your company to add voice, SMS, meetings, data, and other capabilities to your business applications. From softphone dialers for instant calls and texts to data analytics for better insight to your workflows; the possibilities are virtually endless.
Legacy phone systems
- Shell out thousands of dollars for on-site hardware
- Complex implementation sets you back even more
- Contracts are mandatory and have early termination fees
- Needs you to allocate extra funding for service and hardware upgrades
- Premium technical support comes at a price
- Maintenance requires dedicated IT technicians
- Request process to address service changes takes a long time
Cloud phone systems
- On-site hardware no longer needed
- Quick, hassle-free implementation costs you nothing
- Zero monthly contracts
- Upgrades rolled out for free
- Free customer support whenever you need it
- Easy to manage through your smart device
- Add or repurpose lines as you please
Why customers choose RingCentral
Developed for business use
Do more with expanded capabilities from RingCentral. Apart from unlimited calling and conferencing, toll-free numbers, and custom caller IDs, your business can leverage texting, faxing, online meetings, and more--all without switching systems.
Mobility at all times
You only need one business number to call, text, or fax from any mobile device. All incoming calls are transmitted through the same call-routing flows in your office.
Simple to set up, easy to use
RingCentral empowers your team to respond to business fluctuations by customizing your phone system using your online account. All it takes is a day or less to be fully operational.
Top-grade security and reliability
Communication goes through encrypted networks and layers of authentication, ensuring a secure transmission journey--that's top-notch security delivered by one of the industry's most reliable service providers.
Next-level customer support
See what award-winning customer support looks like with RingCentral. How much do we value customers? We make sure we're always available for technical support, consultations, and recommendations.
Reasonable pricing
Gain a competitive edge with the most advanced communications system today. You pay one affordable amount and get a single itemized bill every month. Costs remain low since you don't pay for maintenance upgrades.
RingCentral Office® plans for your small business
PAY ANNUALLY AND SAVE UP TO 33%.
- No limit on number of users
- Business phone numbers in over 100 countries
- Unlimited internet fax
- Unlimited audio conferencing
- Video meetings with up to 100 participants
- Up to 24-hour meeting duration
- Quality-of-service reports
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Popular integrations including
Microsoft 365, Google Workspace, Slack,
and more - 24/7 support
- Device status reports
- Device status alerts
- Unlimited storage**
Compare plans
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Not available
Essentials
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Standard
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Premium
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Ultimate
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Pricing
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Annually: $19.99/user/mo
Monthly: $29.99/user/mo |
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Annually: $34.99/user/mo
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Annually: $49.99/user/mo
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Business phone or toll-free numbers
One phone number for calling, team messaging, and video
meetings access.
Each user gets a dedicated phone number at no additional cost. Essentials edition doesn't include video meetings.
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Toll-free minutes
Toll-free minutes are per account regardless of number of lines. Additional minutes are always available for automatic purchase, which bill at 3.9¢/min.
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100
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2,500
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10,000
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Unlimited calls within the US/CA*
Unlimited calling/phone calls within the US and CA. Plus, choose from affordable and convenient international calling plans that fit your business. Terms and conditions may apply.
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Unlimited Business SMS
Use your business phone number to send unlimited one-to-one or group SMS/MMS.
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Voicemail-to-text
Automatically convert voicemail messages into text form so users can screen messages easily and respond to the most important call first.
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Visual voicemail and voicemail-to-email
Access voicemail messages from your desk and mobile phones, email, desktop app, and online account.
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Team messaging
Collaborate more effectively with colleagues, clients, and contractors with team messaging, task assignment, calendar sharing, and more. Also, utilize out-of-the-box integrations with Jira, Asana, Box, Google Drive, OneDrive, and more.
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Document sharing
Access documents and files stored on your computer or your Google Drive, Box, OneDrive, and Dropbox accounts and easily share them with your team members.
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Call management and phone system
administration Sophisticated call management, enabling you to configure your phone system across the entire company, regardless of location or device. Optimize communication with custom admin and user configurations online or using the mobile app.
Call management features include:
*Not available with Essentials.
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Mobile apps for iOS and Android
Whether you're an Apple or Android user, you can use your smartphones and tablets to make and receive calls, join and host meetings,
team message coworkers and partners, send and receive faxes and texts, set up and join conferences, and configure phone system settings, notifications, and voicemail.
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High-definition (HD) voice
To consistently deliver the highest HD quality possible, RingCentral utilizes the Opus Interactive codec for audio and video, as well as the G.722 codec for audio.
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Call log reports
Get a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number or extension dialed, as well as the time, date, and duration of the call.
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Phone rental options: desk and
conference phones Rent any desk phone or conference phone for a low monthly price.
Contact sales for details and pricing.
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Unlimited internet fax
Send and receive faxes from your computer, mobile device, Microsoft Outlook, cloud storage providers (such as Dropbox), and more.
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Unlimited audio conferencing
Host an unlimited number of audio conference calls, with up to 1,000 attendees per conference. Each user gets unique host and participant access codes.
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Video meetings and participants
Hold video meetings with screen sharing, in-meeting public and private chat capabilities—anytime, anywhere, on any device.
Maximum number of participants varies by the video platform:
Premium with RingCentral Video (up to 200) Premium with RingCentral Meetings (up to 100) Standard with RingCentral Video (up to 100) Standard with RingCentral Meetings (up to 4) |
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Up to 100 people
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Up to 200 people
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High-definition (HD) video
RingCentral delivers crystal-clear HD quality video and voice.
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Quality-of-service reports
Gain the ability to proactively review overall RingCentral system health and diagnose quality issues impacting users. A holistic overview of quality measured by location, endpoint, codec, ISP, and more enables
easier monitoring and faster troubleshooting.
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Popular integrations including Microsoft 365,
Google Workspace, Slack, and more
RingCentral offers the largest ecosystem of integration apps in the communications and collaboration space to maximize productivity and efficiency. Get integrations for bots, AI, analytics, archiving, automation, productivity, and more.
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24/7 support
Unlimited chat and phone support.
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Multi-level auto attendant
Answer callers automatically with customized greetings, and ensure every call is directed to the right employee or department.
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Professional implementation
Get the most out of RingCentral with a portfolio of professional and personalized services, ranging from planning, designing, and implementation to project management, ongoing support, and consulting.
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Call recording
Automatic call recording: Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments.
On-demand call recording: Allows Users to manually record phone calls anytime using an IP Phone provisioned with RingCentral, Forwarding Number, or RingCentral Phone for Mobile.
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On-demand
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Automatic
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Automatic
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Compatible with RingCentral Rooms (add on)
Turn any space into a conference room.
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Single Sign-on
Users can log in to RingCentral automatically with their corporate credentials. Reduce the IT cost of assisting in password recovery and benefit from a central authentication point that securely accesses your RingCentral service from any device.
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Multi-site admin and management
Get the flexibility to manage and support your branch offices based on their unique operational needs.
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Up to 8-digit extensions with site codes
Simplified intra-site dialing for large multi-site customers.
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Hot desking
Allows users to log in to shared phones to access their own RingCentral extensions, voicemail and greetings, and other features.
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Advanced call handling including whisper, barge, and more
Advanced call management controls (monitor, whisper, barge, takeover) to allow authorized users to listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.
Other features include overflow call queues, user groups, and role-based access control with customized roles/permissions.
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Real-time analytics
Gain real-time insights into your RingCentral system and gather business-relevant data, alerts, and reporting metrics.
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Popular CRM integrations with Salesforce, Zendesk, and more
Bring the functions and features of RingCentral Office into your business apps such as Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, etc.
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Industry-specific integrations with Canvas, Smarsh, and more
Bring the functions and features of RingCentral Office into your vertical's business apps such as Canvas, Smarsh, etc.
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Developer platform and custom integrations
RingCentral APIs let you create your own custom applications and seamlessly integrate business communications into your key business processes, so you can automate workflows, drive efficiency, and gain valuable
insight from communications data.
Visit
Developer Portal
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Device status reports
Monitor hard phone registration status globally and gain visibility into your devices' history.
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Device status alerts
Set up automated monitoring rules and receive notifications when devices are offline.
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Unlimited storage**
Store an unlimited** amount of documents, spreadsheets, presentation files, contracts,
invoices, images, videos, and recordings. **Retention period applies.
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CPaaS is commonly deployed by companies that want better features, but don’t want to part ways with their existing business applications. That’s understandable because business apps are the lifeblood of modern companies, whose operations revolve around sales software, CRMs, and other collaboration platforms. RingCentral offers different communications APIs that can be integrated into your custom business solutions.
Keep up with the constantly-evolving tech in your industry with Communications Platform as a Service
For companies who want to stay competitive and keep up with tech advancements that are usually reserved for big businesses, CPaaS is heaven-sent. It is a faster, more affordable alternative to overhauling your business apps to enable communications features. It is perfect for startups and mid-sized businesses who would think twice about developing their own custom applications.
Most businesses run software suites from Google and Microsoft, like Gmail and Office 365. RingCentral actually has existing integrations that add some of the latest communication features to commonly-used business applications.
Communications integrations you can get with RingCentral include:
- Click-to-dial functions for phone numbers appearing in documents, emails, or even web pages.
- A dialer that allows you to call or text from your favorite CRM like Salesforce.
- Options to schedule, host, or join an online meeting directly from your Google Calendar or Office 365 calendar, so you don’t have to navigate away from the actual work you’re doing.
You can check our App Gallery to discover how these features can be readily integrated into productivity apps you are already using for your business without exerting too much effort in programming or development.
Do you have custom business applications that you use for your organization? Our communications APIs can help you add features to it. But this is more than just a way to add new functions to your applications—this is also a way to streamline your workflows. With capabilities like this, you can improve the transition from one business app to a communication function, making it much simpler and easier.
Communications APIs for Your Business Solutions
Revolutionize the way your business communicates. We provide businesses with a communications platform with APIs for voice, SMS, team messaging, online meetings, and fax.
- Voice APIs – Add advanced voice capabilities like WebRTC, answering rules, call flip, call park, call recordings, and more.
- SMS APIs – Add support for SMS, MMS, and group SMS/MMS with delivery/read status notifications.
- Fax APIs – Send online faxes directly from your business applications and add delivery/read notifications.
- Online Meetings APIs – Manage your online meetings with key business tools to bring your employees and customers together.
- Team Messaging APIs – Build rich chatbots with real-time notifications into your business applications.
- Data APIs – Gain more insight by adding access to different data like call logs and call recordings.
Embedded Communications for Voice and Text
RingCentral Embeddable lets you instantly add voice and text functions into your web applications through an embedded full-featured softphone. Get an integrated experience that increases productivity and efficiency without the long development time.
Communications APIs for Your Business Solutions
- Fast – Integrate it on your web application in 15 minutes. It leverages the professional UX and QA used in RingCentral’s own apps.
- Extensible – You can extend the user experience of RingCentral’s own integration by coming up with your own custom version.
- Customizable – Personalize user experience by adding your own touches. Update the user interface with your own colors and fonts through CSS.
More than just a CPaaS vendor, however, RingCentral equips businesses with an industry-leading unified communications solution. While the CPaaS market is growing, we are one of the only few CPaaS providers that offers your business the best of both worlds with a complete phone system with all the bells and whistles and a platform where they can add voice, text, fax, meetings, and data into their own business solutions.
Communications Platform as a Service or CPaaS, just like UCaaS, is a cloud-based service delivery model suited for any size and type of business. But unlike UCaaS, which unifies business communications in one platform, CPaaS vendors improve or enrich customer communication channels by adding various communications features like voice and video calling options as well as messaging integrations into existing business applications so you can better communicate with customers.
If you’re still not convinced, check out the following list of advantages to using CPaaS:
Get access to the best communications features without overspending
The main advantage of CPaaS is cost savings. In the past, you had to build your own infrastructure to host different communications features. With an industry-leading UCaaS provider, businesses get a complete communications solution in one platform. With CPaaS, they are able to integrate different features into their own business applications at no additional cost as long as they already have a RingCentral Office Ultimate or Premium account.
Improve agent experience in your contact center
You can elevate how your agents interact with customers through different communications features. You can add a WebRTC feature so agents can take phone calls through their browser. You can also add a call recording feature to better coach call center agents. You can also make informed decisions about your team by adding analytics into their workflows so you can get insights into how they talk to customers and identify areas of improvement.
Enhance Customer Experience
By adding communications features into your CRM, your agents no longer have to exit the app to make or receive phone calls from customers. This will help you improve efficiency while personalizing customer interactions. Also, by adding voice, SMS, and even online meetings into your CRM, you are giving customers the option to contact you through their choice of channel. All of these should help you improve customer experience in the long run.
These are just some of the benefits you can get from a CPaaS vendor. You have to remember that this technological advancement is driven by the need to make operations—especially ones focused on customer and sales interactions—simpler, easier, and just plain better for businesses. If you want to have a seamless integrated system for your processes so you can focus on what’s important to you, our cloud-based platform as a service is one of the best ways to get it.
UCaaS and CPaaS in One Communications Solution
Unified Communications as a Service (UCaaS) refers to the seamless delivery of different communication and collaboration applications and tools through one platform. CPaaS, on the other hand, delivers similar communications capabilities to UCaaS but does this separately through communication APIs. In essence, it allows users to integrate voice, text, online meetings, and other comms features individually into their own business solutions.
RingCentral is better known as one of the leaders in UCaaS; however, it’s also one of the top CPaaS providers that help organizations vastly improve business apps like sales software and CRM through the addition of useful features such as notifications, multi-factor authentication, and a click-to-call option. Organizations that combine UCaaS and CPaaS can get the best of both worlds with a world-class business phone system that integrates communications and collaboration tools into their own apps, making the service truly customized for their daily use.