Make your customers feel heard
It’s time. Time to connect customers, agents and employees like never before. Learn how you can make interactions simpler for your customers.
Take it easy. It’s simpler than you think to…
Improve customer service
Increase revenue
Reduce costs
Boost compliance
Make agents happier
Help agents get things done from anywhere
RingCentral can prepare you for the future of the contact centre by supporting your agents wherever they are.
- Help agents collaborate with other employees and customers all in one app.
- Track agent performance and the overall customer service experience with Live Reports.
- Give talent all the support they need regardless of where they are (you can hire and onboard talent remotely or in-house).
TechnologyOne talks about how RingCentral Contact Centre has changed their our customer support for the better.
Serve your customers where they want to be served
Support customers in the channels they’re using and solve their problems the first time round. Live chat? Covered. Messaging and socials? All over it. The trusty phone? Of course. RingCentral helps you cover all the places your customers want to be heard from.
- Be there for customers across multiple digital channels.
- Free up agents to focus on higher value tasks with smart routing.
- Make it easier for customers to connect using insight that tells you what they need.
Bring all your employees and business tools together.
The best way to drive contact centre ROI? Connect your back office to the rest of your business with RingCentral. One integrated platform that allows you to connect people across devices and teams worldwide.
- Make better informed decisions for things like resource planning by tapping into data and insights in one platform.
- Empower agents to collaborate across the business and resolve customer queries quickly.
- Create better connections between all your teams, whether they’re across the pond or in the office.
- Integrate your communications apps with tools like Salesforce, Service Now, Google and Microsoft.
Built for every industry
Local Government -
Western Australian local government area mines the benefits in adoption of UCaaS and CCaaS
Banking & Finance -
Credit union enhances “people helping people” model with customer-focused communications capabilities
Real Estate -
Australasia’s largest real estate group reduces risk and ushers in new capabilities in move to UCaaS and CCaaS
Tourism -
BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions
Get started on RingCentral today
Attend a full product demo and learn how to easily connect, streamline and modernise your company’s communications solution