Bring your most valuable apps into RingCentral with Add-ins   |   Join the beta Join the beta
Engage Digital WhatsApp Business API channel connector
Engage Digital WhatsApp Business API channel connector
by RingCentral, Inc.

Native integration to send & receive messages from on your Official WhatsApp Business accounts.

Engage Digital for Whatsapp

RingCentral Engage Digital supports WhatsApp and enables you to respond to all incoming messages through a unified platform which regroups all your digital channels.

WhatsApp Business for SMB and Enterprise customer messaging has the following functionalities at its core:

  • Document Delivery: Send boarding passes, tickets, and other documents straight to the customer’s phone.

  • Live Location Tracking: Share live location data with customers to track deliveries in real-time.

  • Rich Content: Attach rich content to your messages like images, videos, and gifs. This is especially useful for e-commerce brands and retailers who wish to show off

their products.

  • Message Types: Categorize every message you send, with limits in place to reduce the possibility of spam to the user, and massively improve open rates and engagement.


Manage your WhatsApp interactions through a single, omnichannel digital customer engagement platform with powerful AI-enabled routing and conversation assistance. RingCentral Engage Digital supports WhatsApp and gives you the ability to respond to all incoming messages through a unified dashboard that intelligently regroups and routes interactions to appropriate agents across all digital channels.


Original release date: 2020-01-16

Requirements

Must be a RingCentral Engage Digital customer.

Must have a valid WhatsApp account.

Support