Engage Digital for Whatsapp

RingCentral Engage Digital supports WhatsApp and enables you to respond to all incoming messages through a unified platform which regroups all your digital channels.

WhatsApp Business for SMB and Enterprise customer messaging has the following functionalities at its core:

• Document Delivery: Send boarding passes, tickets, and other documents straight to the customer’s phone.

• Live Location Tracking: Share live location data with customers to track deliveries in real-time.

• Rich Content: Attach rich content to your messages like images, videos, and gifs. This is especially useful for e-commerce brands and retailers who wish to show off

their products.

• Message Types: Categorize every message you send, with limits in place to reduce the possibility of spam to the user, and massively improve open rates and engagement.

Manage your WhatsApp interactions through a single, omnichannel digital customer engagement platform with powerful AI-enabled routing and conversation assistance. RingCentral Engage Digital supports WhatsApp and gives you the ability to respond to all incoming messages through a unified dashboard that intelligently regroups and routes interactions to appropriate agents across all digital channels.

Requirements

Must be a RingCentral Engage Digital customer.

Must have a valid WhatsApp account.

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