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Engage Digital Apple Business Chat Channel Connector
Engage Digital Apple Business Chat Channel Connector
by RingCentral, Inc.

Native integration for customer care and conversational trade, fully integrated with Apple ecosystem

Engage Digital Apple Business Chat

Enable customers to start, stop, and resume conversations with your business through Messages using the latest version of iOS, so they can get answers to their questions, schedule appointments, make purchases, and more. Register with Apple Business Chat beta to allow users to initiate conversations from iOS entry points, including Spotlight search, Apple Maps, or a registered Apple Business Chat phone number.


Schedule Appointments: Show your customers a calendar and allow them to choose a time slot for an appointment or delivery.

Give Directions: Share your location details and automatically show your customer how to get to your store.

Resolve Issues: Help customers fix problems right in the chat window. Customers can share photos, videos, and URLs to help you diagnose their problems.

Make Purchases: Apple Pay is integrated with Business Chat so customers can make payments within the conversation.

Handle Custom Activities: Business Chat is designed for customization so you can build custom Messages apps for specialized tasks.


RingCentral Engage Digital gives you the ability to respond to all incoming messages through a unified dashboard that intelligently regroups and routes interactions to appropriate agents across all digital channels.


Original release date: 2020-01-16

Requirements

Must be a RingCentral Engage customer.

Must be a Apple Business chat customer.