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Liquid Voice - BT Cloud Work
Liquid Voice - BT Cloud Work
by Liquid Voice

Single user interface to search for all enterprise voice recording data

Liquid Voice app integration for BT Cloud Work

Flexible options for public and private cloud, hybrid cloud and on premises deployments. Liquid Voice offers a single UI to record and store all BT Cloud Work UC and contact centre calls as well as recordings from all other voice recording system vendors and includes options for powerful features around analytics, quality, event reconstruction and GDPR where designated users have the ability to respond to Subject Access Requests and redact audio whilst maintaining the integrity of the data

Original release date: 2020-03-06


Minimum system requirements/recommendations

• Windows Server 2019 (Is backward compatible to Windows Server 2012)

• SQL Server Express 2019

• 8GB memory

• 2 vCPU

• 100GB system drive

• Storage to be calculated on recording volume and long term storage requirements

Larger deployments will require

• SQL Server Standard, SQL Server Enterprise or an Azure SQL Server Managed Instance.

• 4 vCPUs

App Scope and Permissions

When authorized, this app will be granted the following permissions:

Read Call RecordingDownload call recording content and media